Freecharge.in — Amt not deposited to account or refunded for recharged of airtel digital tv

Address:	Ahmedabad, Gujarat, 380051
Website:	freecharge.in

Hi,

My Airtel Digital TV customer ID is [protected]. I have recharged by 250/- on 28th oct, through freecharge.in, using netbanking ICICI bank- Transaction ID - [protected] but amount has been reversed back on 29th oct and have received SMS from airtel
"Namaste! Rs.250 have been reversed towards wrong recharge from your airtel digitalTV ID [protected]. Your current balance is Rs.28.59, valid till 31-OCT".

After dropping mail to airtel received mail
[protected][protected][protected]--
Dear Vibha,

Greetings from Airtel!

This is with reference to your email regarding recharge concern for your Airtel DigitalTV account [protected].

We would like to inform you that as per our records dated: 04/11/2015, please note that your transaction of Rs. 250 on 28/10/2015 was not successful.

Kindly contact the website helpline for the same.

We hope that this response has addressed your request suitably.

Warm Regards,

Shadab Anwar
DigitalTV
Bharti Airtel Limited

Upgrade to HD for FREE! Buy a 12 HD Annual pack for Rs.1300 & get SD to HD upgrade absolutely FREE. SMS HD1300 to 54325.
*T&C apply

After dropping mail to freecharge recieved below mail
[protected][protected][protected]--
Dear Vibha,

Thank you for choosing us as your recharging partner.

We understand that there has been some inconvenience regarding your recent transaction and hence, you have reached out to us. Please be rest assured that we are here to facilitate your overall recharge experience.

We have checked our records and can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: -FCDW[protected]
Transaction Amount: Rs. 250
Operator Transaction ID: [protected]
Recharged Number: [protected]

We have already processed the cashback of rupees 50 against this order id: FCDW[protected]to your account as FreeCharge Credits. You can check these under the 'Credits' tab in your account summary at https://www.freecharge.in/#/credits

We would request you to recheck if the 'Recharge number' entered by you was correct.

Please feel free to get back to us if there is any question/concern with this transaction & we are right here to assist you!

Happy FreeCharging!

Customer Success Team
For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store

[protected][protected]

I have not got 250/- from freecharge or deposited in my account or in airtel digital tv or ICICI bank.

Please resolve query.

Regards
Vibha