[Resolved]  Freecharge Payment Technologies / Freecharge.in — refund is not received till now

I have done transaction through freecharge for redbus ticket booking on 10-dec-2017 and cancelled ticket on 17-dec-2017. Still i am not getting my amount in source of bank account,

They are not responding email properly and they asking bank statement and account details everything. But solution is not yet given, they are keep on telling 5-7 days. Now also they said 5-7 days. This 4th time of 5-7 days, still i am not getting solution.
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Jan 22, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for writing in!

We understand that you require assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

To address your concern, kindly provide the following details.

1. Email ID registered with FreeCharge
2. Recharged Number
3. Order ID
4. Date of transaction
5. Recharge amount

Request you to help us with the above details and write to us on care @freecharge.com in order for us to check and assist you further on the same.

Appreciate your co-operation.

Do write to us for further queries.

Happy FreeCharging,
Customer Success Team
Complaint comments 

Comments

Sir i have done Idea recharge of 309 Rs in last week, because of bad network connection i have not got recharge yet .from u i have one massage of link https://payfc.in/u16y0wtc bu this link also not doing work properly.
I send nigoram product chndraprabhavati capsule ammount 415 but it is not tranfer it is deducted in my account please refund me
I have paid the airtel bill for my mobile [protected] thruogh access solutions PVT ltd on 10th jan 2018 for rs 1187/ through my SBI card. The amount is debited from my card but the same has not been credited to airtel.
Pl creidt the same immediately to avoid barringo foutgoing calls by airtel
Urgent
Mobile Recharge PROCESSING
Order Id : FCVA[protected] it is up to 24 hours of recharge but still showing pending and no cash back received, please solve soon . not responded yet from customer care no service center contact number

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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