Gaursons — Non co-operation in clearance of maintenance charges. | |||
My uncle owned a shop namely F 32, First Floor, Gaur Square, I Block, Govindpuram for which he is trying to deposit maintenance charges approx. Rs. 74000/ in the office of Gaursons Govindpuram. But the madam deputed to collect the amount is misguiding to my uncle and not collecting the cheque saying that your file is with head office. During last seven days he has visited five - six times. The shop is ready to open within an week, in such situation, it is very difficult to open the shop without electricity as the same has been cut since long.Further, in front of shop a huge sign board of vodafone has also been fixed which is also required to be displaced.It is requested to solve the above problems. Mob. [protected]Mob. [protected] Was this information helpful? | |||
 3 Comments | |||
Comments
if you facing such issues i suggest you to call CRM team of gaursons. they can help you to resolve this. The staff at offices sometimes do this kind of stuff to avoid the workload. I am also buyer in gaursons and luckily never faced such problem from gaursons team. but i feel builders need to improve their customer support process. they need to work actively on these kind of issues we would always struggle as customer.
Reply
yes mayank, these are rear problems faced by customer and gaursons are reputed builder and usually have better relations with customer. even i have some good experience with gaursons rather than my previous builder. so i agree with you this is unfortunate for a guy if faced such problems but they can talk with CRM team of the builder they are good in respond.
I also want to share my experience with gaursons as i have a opposite experience with gaursons. i booked a unit at gaur city last year during the registry process i got good support from the gaursons team. alltough they have outsource the registry process but registry related concern persons are available at gaursons office itself so that's also a plus about the builder. they also asked me if i want to do registry by my own even then they are supportive for that as well but i started my registry process from available persons only. gaursns representative was quite generous and supportive he helped me a lot through out the process. so i had a good experience with gaursons.