[Resolved]  Goibibo — Refund not received

GoIbibo — REFUND NOT RECEIVED REF ID NO- FMN05OS4VYB

Respected Sir,
This is regarding goibibo.com I wanted to inform you that i had booked airlines ticket form goibibo.com on 16/12/2009 the tickets were not confirmed for the airlines and the same was cancelled by them after deducting the fare amount form my bank account through internet banking , I was inform that i will get the refund amount with in 15 working days but now allready 20 days and i have not received the refund yet. I have given complaint to customer care centre five to six times throw phone but i am not receving any co-operating respond from them, please help me regarding the same

Thanking you
Yours faithfully

BAPI MAZUMDAR
[protected]

Respected Sir,
This is regarding goibibo.com I wanted to inform you that i had booked airlines ticket form goibibo.com on 16/12/2009 the tickets were not confirmed for the airlines and the same was cancelled by them after deducting the fare amount form my bank account through internet banking , I was inform that i will get the refund amount with in 15 working days but now allready 20 days and i have not received the refund yet. I have given complaint to customer care centre five to six times throw phone but i am not receving any co-operating respond from them, please help me regarding the same

Thanking you
Yours faithfully

BAPI MAZUMDAR
[protected]

i had booked 2 tickets through goibibo and then cancelled them. its been over a month now and they havent refunded my amount back. i have been calling the customer care since the past 3 weeks but they are not at all ready to help. they only thing they say is that the refund procedure is under process. as mentioned on the company website the refund process takes a maximum of 10 days but in my case its been over a month now. i dont think the company has any plans of refunding my amount back,

goibibo is a big cheat. i had booked 2 tickets thru goibibo n then cancelled them. its been over a month now n i hv not received my amount back. i hv been calling the customer care since the past 3 weeks. but the customer care is useless. the only thing they do is keep ur call on hold n then they never get back. i dnt think they hv ne plans of refunding my money back. ppl please stay away from goibibo. its a fraud agency...

This is regarding goibibo.com I wanted to inform you that i had booked airlines ticket form goibibo.com on 16/12/2010 the tickets were not confirmed for the airlines after deducting the fare amount form my bank account through internet banking, I was inform that i will get the refund amount by a day or two but now allready so many days and i have not received the refund yet. I have given complaint to customer care centre five to six times throw phone but i am not receving any co-operating respond from them, please help me regarding the same

fraudddd, giv me my money

I had booked for my friend Airticket by Goibibo on 21st March, but not received any confirmation whether the ticket was booked, but the amount was deducted from my SBI Account. It occures two times, First times the amount of Rs, 3156/- was deducted and after that on next times it deducted an amount of Rs. 3256/-. I had contacted on 24th about the problem to the customer Care No., the preson attended my phone has make me confirmed that the amount was actually deducted but not produced the ticket, he has assured me that the amount will be transferred back to my A/C. He also gave me the Complain No. as[protected]. But till date the amount is not received in my account. I request you to make my payment as soon as possible. Otherwise I will register a complain in Consumer Court, then you have to refund the said amounts (Total of Rs. 3156/- + 3256/-) i.e. 4612/- with the fine as levied by the Consumer Court.

Goibibo.com / Air Ticket — Refund

As I have try to book ticket, but ticket dint got generated but money has been debited from my Credit Card.
Pl. Find the attached copy of my Credit card Statement. In which i have charged for the non received tckt.
complaint no. of goibibo.com is 1003274. and from 45-50days i am following for the same. and ievery time i am callinf from my mobile for which i am charged as per std cal charges

did u received the money back... i am also facing the same issue with goibibo.com

last 20 days not take my refund

I am also facing the same. my refund is due over the last 2 month,
Can u please suggest me any concern person, so that i can give a harsh complaint about this IBIBO.

A Cheater does a 1 time business...

GOIBIBO.COM — Refund not received

There was transaction failure for a booking made by me for the flight from patna to bangalore ,the booking was made on 16th august.
The amount debited from my account was 25766,but as a refund i have received only Rs 18752 .
Can you update me on the same about the rest Rs7014 .

i have sent mail several time ,even talked to the customer care but it didnt help.
Below is the mail i received from them


Reply |travel to me
show details Sep 17

fromtravel <[protected]@ibibogroup.com>
toreena mishra <reena.[protected]@gmail.com>

dateFri, Sep 17, 2010 at 2:37 PM
subjectRE: REFUND STATUS
mailed-byibibogroup.com
Images from this sender are always displayed. Don't display from now on.
hide details Sep 17

Dear Ms.Reena,

We apologize for the inconvience caused to you.

As per your email received. We would like to confirm you that we have already processed a request of remaining INR7014 refund and the same will reflect in your account within in next 5-7 working days expect Saturday and Sunday

Please feel free to contact us for any assistance

Thanks n Regards
Ibibo Team

Respected Sir,

This is regarding goibibo.com I wanted to inform you that i had booked airlines ticket form goibibo.com on 22/01/2011. Departure date and time 27/01/2011 at 7:20 PM but due to some reason my trevalling plan got changed that's why I cancelled the ticket on 26/01/2011 and It's already 20 days have passed but I have not got any refund to my account yet. I wrote many emails to goibibo's email id then they sent me case no: goibibohelp-12924 on 9th Jan 2011 but after that I did not receive any response and Tried calling them on the nos. given on the site but still conclusion came out.
I am not receving any co-operating respond from them, please help me regarding the same


Here is the cancelled ticket details:--

Passenger Name : Mukesh Kumar

Passenger type : 1 Adult

Departure date : 27/01/2011 (7:20 PM)

PNR No : H8EVAW





Thanking you
Yours faithfully

Mukesh Kumar
[protected]

Dear Mukesh,

Apologies for the delay. However; as per our records the refund was already processed to your VisaCard number starting with 468805. Please contact our customer service team in case the refund is not yet reflecting in your account.

Thanks
Team Goibibo

Complaint Against Goibibo Website — Refund not come

I book one ticket through your goibibo travel agencies website on[protected], from Guwahati to New Delhi. On that time in your site shown rent Rs 2430. I booked my ticket on Spicejet flight No SG894. But after two hour you call to me due to some problem in my website the amount increased. I told please cancel the flight. Same date i cancell the amount.
But till now the amont not come in my account. What is this you people cheat me. Why the amount not come in my account. Several time i call by phone but not solve out my problem. I already spend more then Rs 400 in my mobile for complain against this problem.

Mr.SUMANT BHARDWAJ

STILL I HAVE NOT RECEIVED MY REFUND,AS PER UR REPLY I SHOULD HAVE GOT MY MONEY LONG BACK.
CAN YOU JUST TELL ME HOW YOU PEOPLE TRANSFERED THE MONEY AND THROUGH WHICH BANK.
PLEASE TELL ME MR WHETHER YOU PEOPLE ARE GOING TO REFUND MY MONEY OR NOT.
I MAILED YOU AFTER THAT ALSO BUT YOU DIDNT BOTHERED TO REPLY.
BY SEEING THAT IT IS NOTICED THAT HOW YOU PEOPLE ARE SINCERE ABOUT YOUR CUSTOMER'S.AFTER THAT WHEN I CALLED BRIJESH(GOIBIBO-EXECUTIVE)-HE TOLD ME THAT THE TRANSACTION ID WHICH SUMANT GAVE WAS NOT CORRECT AND HE GAVE ME ANOTHER TRANSACTION ID i.e MHDF [protected] INR-2894 FEW DAYS BACK.
SO,ANYONE IN GOIBIBO CAN TELL ME THAT TO WHOM I SHOULD BELIEVE.
PLEASE NOTE THAT I AM KEEPING ALL YOUR REPLIES AND MAILS AND TELEPHONIC CONVERSATIONS AS A RECORD FROM YOUR SIDE WHAT EVER YOU PEOPLE TOLD ME OK.AND ON BASIS OF THAT A STRONG CASE OF FRAUD,MISLEADING AND MENTAL DEPRESSION CAN BE FIRED AGAINST YOUR COMPANY.
SO,AGAIN I AM REQUESTING YOU TO KINDLY SOLVE THIS ISSUE AND REFUND MY MONEY BECAUSE ITS ENOUGH OF TIME OVER NOW.


[Busy (video enabled)] ANSHUL BHATNAGAR to Sumant

show details 21 Oct

Dear Mr.Sumant,

Still i have not received money in my account,can you tell me the date when the amount is transfered to my account.So that i can do followup from bank.

Sumant Bhardwaj to me, travel, V-Aanchal

show details 20 Oct


Dear Anshul,



The refund has been processed from our end already to your HDFC Bank account.



The reference number for the refund is MHDF[protected]. The amount refunded to you is INR 2894.



Thanks

Sumant

DEAR Mr. SUMANT,


THIS E-MAIL IS REGARDING MY STATUS OF REFUND,AS PER YOUR REPLY I WAS ABOUT TO RECEIVE MY REFUND BY YESTERDAY i.e 19/10/11(THREE WORKING DAYS FROM 16/10/11 AS YOU MENTIONED IN YOUR LAST EMAIL). BUT STILL I HAVE NOT RECEIVED ANY THING NOR YOUR FEEDBACK.NOW I THINK THAT I HAVE TO TAKE AN SERIOUS ACTION AGAINST YOUR COMPANY BECAUSE ITS ENOUGH OF MY PATIENCE AND YOU PEOPLE ARE NOT BOTHER ABOUT THAT.BUT ONE THING I UNDERSTOOD THAT YOU PEOPLE ARE REAL DEFAULTERS BECAUSE NONE OF YOU IN YOUR COMPANY INCLUDING YOU,NEHA.BRIJESH,RAJESH PAUL.AANCHAL AND DIPTI ARE STICK TO THEIR WORDS,YOU ALL JUST KNOW HOW TO DO FALSE COMITTMENTS TO CUSTOMERS.ALL OF YOU HAVE PROMISED ME A LOT REGARDING MY REFUND BUT AM NOTICING NO PROGRESS IN THAT SO ON MONDAY AM GOING TO TAKE AN LEGAL ACTION AND THIS IS MY FINAL E-MAIL TO ALL OF YOU.

REGARDS,

ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:-[protected]
[protected]

Sumant Bhardwaj to me, travel

show details 16 Oct


Dear Anshul,



Thank you for writing to us regarding your refund. I will personal look at your case and ensure closure on the same by Tuesday.



As I understand the request was placed on 2nd September for your ticket, we will process the refund after deducting the Airline Cancellation fee of INR 750. The refund should reflect in your account within 3 working days from Tomorrow.



Thanks

Sumant




From: ANSHUL BHATNAGAR [mailto:anshul.[protected]@gmail.com]
Sent: Sunday, October 16, 2011 4:11 PM
To: travel
Subject: Reg:My refund amount



i booked my ticket on 28th of august (PNR-LYJFCW) and i cancelled it on 2nd of sep through online from your website and the cancellation code is ,but after waiting for almost half a month i got a refund of only 185/- on 18th sep and since that time am doing follow up with your executives-Mr.rajesh paul and brijesh,they are just passing time and delaying the issue and telling saying that "Sir,you will get the refund and we will call you and update up",but that is not happening,am not getting any call from their side,and today almost one and half month is over but still i have not received any confirmation from your side.and today i spoke with your another senior executive Miss.Neha,she told me to wait for another 4 working days i.e till 20th of oct.but after that if i will not get my money back then i have to go OFFICIALLY through CONSUMER COURT.

--
ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:-[protected]
[protected]

Resolved by Brijesh 1 month, 2 weeks ago
As per your discussion, I would like to confirm that the cancellation request for your mentioned ticket with pnr LYJFCWis processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.

The refunded amount is INR 185.0.
Ticket Re-Opened by E-Mail Received from anshul.[protected]@gmail.com 1 month, 2 weeks ago
I received this mail regarding the refund of my cancelled ticket.Here
you have mentioned that i will receive a refund of Rs 185 only.But the
ticket amount is around 3900,How come you are deducting that much
amount,i want the explaination of this unnecessary deduction.Because
as per the records i cancelled my ticket on 2nd sep and the date of
journey was on 4th sep,so there should be an proper cancellation
charges,why you are deduction so much of my amount and that too also
after doing soo much of followup done by me because i never received
any call from your side regardin the refund.I want a proper
explaination from your side by your next working day.

On 9/17/11, Goibibo <[protected]@ibibogroup.com> wrote:
> Hello,
>
> You recently logged a ticket with a subject of "refund" with us. This e-mail
> is to advise you of a resolution to that ticket.
>
> The following resolution was added to ticket [goibibohelp-56200]:
>
> As per your discussion, I would like to confirm that the cancellation
> request for your mentioned ticket with pnr LYJFCWis processed and the refund
> for the same has been initiated in your account. The refund will reflect in
> your account within 10 working days.
>
> The refunded amount is INR 185.0.
>
>
> Can you please confirm that this resolution addresses your needs so we may
> close this ticket? If you have any further queries, or if you do not believe
> this resolution is adequate, please reply to this e-mail and keep the
> subject intact.
>
> If you wish to view this ticket online, you can visit
> http://goibibo.ibibo.com/helpdesk/view/?ticket=goibibohelp-56200&amp;email=anshul.[protected]@gmail.com.Best
> Regards,
>
> Goibibo
> [protected]@ibibogroup.com
>
> This e-mail was sent to you as a user of our support service, in accordance
> with our privacy policy. Please advise us if you believe you have received
> this e-mail in error.
>

--
Sent from my mobile device

ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:-[protected]
Ticket Escalated 1 month, 1 week ago
Ticket escalated after 1 days

Changed Priority from 3 to 2.

Ticket Escalated 1 month, 1 week ago
Ticket escalated after 1 days

Changed Priority from 2 to 1.

Resolved by Brijesh 1 month ago
Please accept our apology for delay in processing your refund for PNR Number LYJFCW. As per your correspondence I would like to confirm that your refund is still under process. I had identified a few technical issues while processing this refund through system. I have already escalated your issue and we are checking for the rest of the refund.

However, please be rest assured that we have processed your refund Manually and highlighted this case to ensure speedy refund.

No need to worry, we will keep you posted on the status of your refund.
Ticket Re-Opened by E-Mail Received from anshul.[protected]@gmail.com 1 month ago
when i will receive the remaining refund back.



On 29 September 2011 00:46, Goibibo <[protected]@ibibogroup.com> wrote:

> Goibibo
>
> Hello,
>
> You recently logged a ticket with a subject of *refund* with us. This
> e-mail is to advise you of a resolution to that ticket.
>
> The following resolution was added to ticket *[goibibohelp-56200]*:
>
> Please accept our apology for delay in processing your refund for PNR
> Number LYJFCW. As per your correspondence I would like to confirm that your
> refund is still under process. I had identified a few technical issues while
> processing this refund through system. I have already escalated your issue
> and we are checking for the rest of the refund. However, please be rest
> assured that we have processed your refund Manually and highlighted this
> case to ensure speedy refund. No need to worry, we will keep you posted on
> the status of your refund.
>
> Can you please confirm that this resolution addresses your needs so we may
> close this ticket? If you have any further queries, or if you do not believe
> this resolution is adequate, please reply to this e-mail and keep the
> subject intact.
>
> If you wish to view this ticket online, you can visit
> http://goibibo.ibibo.com/helpdesk/view/?ticket=goibibohelp-56200&email=anshul.[protected]@gmail.com
> .
>
> Best Regards,
>
> *Goibibo*
> [protected]@ibibogroup.com
>
> This e-mail was sent to you as a user of our support service, in accordance
> with our privacy policy. Please advise us if you believe you have received
> this e-mail in error.
>



--
*ANSHUL BHATNAGAR * *(A.S.M)*
*AKSIGEN HOSPITAL CARE
BANGALORE
MO:-[protected]
[protected]*
Resolved by Brijesh 2 weeks, 5 days ago
Please accept our apology for delay in processing your refund for PNR Number LYJFCW. As per your correspondence I would like to confirm that your refund is still under process. I had identified a few technical issues while processing this refund through system. I have already escalated your issue and we are checking for the rest of the refund.

However, please be rest assured that we have processed your refund Manually and highlighted this case to ensure speedy refund.

No need to worry, we will keep you posted on the status of your refund.

Goibibo — not refunding the amount as per mentioned on their site

I had booked a bus ticket through goibibo. I wanted to cancel it, which I had done before one day. But they didn't cancel it at that particular due to which I am not receiving any refund. The customer service is pathetic and it sucks.please don't book through.

Dear Sir,

Dear Sir / Mam,

I booked a Jet Airways Ticket via goibibo. I had booked Round way ticket Ahmedabad - Toronto the departure date was 4th June, 2019 & Return date is 7th Nov, 2019 From Toronto - Ahmedabad the cost of the ticket was Rs. 121634/- and the same was cancelled on 21 April 2019. Your customer care told me on phone that my ticket is cancelled and I will get refund in 15-20 days. I also got a mail for the same confiming me about the cancellation of the ticket and for which I will get refund after some time. I called them again but i didn't get any response to know the refund status. I have to pay my credit card bill through my refund money but I am unable to pay my credit card payment for which the bankers of the credit card are leving interest charges against my credit card which is more than Rs. 10000 pm. I have already suffered a lot mental agony and stress as well as financially. If further i do not get my refund amount the cancallation of the ticket i will be bound to take necessary legal action against your company for the suffering cost to me in getting my refund.

An prompt action in this matter is requested from your end.

Regards,

Alpesh Shah

Dear Sir,
I was booking indigo flight ticket of Rs. 9028.00 Dated 03/04/2021 from the Make my trip app for which i choose Net banking Option of my bank (Union Bank of India A/c no [protected]) and the amount deducted by IBIBO Web pvt. ltd. from my bank account. However my ticket booking had not been succesfull.
I complaint regarding this problem to my banker but they told me that the amount has been deducted from your side and not further initiated.
I requested you to please refund my amount urgently Rs.9028.

Warm regards
Deepak R. Jaiswar

Transaction Ref No.[protected]
Account for refund:- [protected] { Union Bank of India}
Sherpur Branch
IFSC code :- UBIN0554979