Goibibo.com — Breach of trust - goibibo and hotel crystal palace

Address:

Shimla, Himachal Pradesh

Dear Sir,
With reference to the Booking ID's as mentioned below, we made our first bookings through ibibo for hotel Crystal Palace and put our trust on you-previously we used to book through yatra and clear trip -in retrospective and at present state of matter we think that we have made a grave mistake.

1)Booking ID-HTLS74V7VJ [protected]@gmail.com
2)Booking ID-HTLAGQKTDQ [protected]@gmail.com

THE INCIDENT NARRATIVE
After we checked in the hotel we found that we have been allotted to filthy rooms though we booked the best possible class of rooms(superior type).
1)The carpets were dirty and torn.
2)All furniture were full of dust and bed sheets had stains
3)Rooms were very very damp
4)There were insects roaming around clearly depicting of zero pest control.
5)The bathrooms were dirty and in one bathroom of Mr. lalit there was no water and very dirty.
6)The food was all very substandard.
Since we have three infants with us so it was next to impossible for us to stay in such a filthy hotel.We are attaching photos that we managed to click .
Due to this we checked out of the hotel within two hours and we have with us copy of check out timing
We checked in shinger hotel and informed you in good faith about the issue and response we got from your side is not at par with the proffesionalism we expect from online portals like you or yatra or cleartrip.

YOUR RESPONSE
You responded that no amount can be refunded even though we have checked out within 2 hours -though our original booking was for two days.
And you are giving technical reasons and you are obnoxious enough to tell us that even the hotel fare for the the second day cant be refunded.THE ENTIRE ISSUE AND CONVERSATION BETWEEN US([protected]) AND IBIBO WAS HANDLED BY Mr. Banerji (kindly go through your records to confirm the same)

OUR INFERENCE ABOUT IBIBO
You are more aware than me regardng the perils and mental block people still nurture about booking hotels online and there are a section of tourists like us who believe in ecommerce and travel portals.
Though we would not stop buying travel facilities online but we would never prefer your company as your action is forcing us to think that you are hands in glove with dishonest hoteliers and trap tourists for short monetary gains.