H P Gas — No Second Cylinder

Address:

Kannur, Kerala

HP Gas Consumer No: 609949 HP Gas Agency: P K Gas Agency, Chakkarakkal, Kannur I have been issued HP gas cylinder on 07/11/2014 and was promised the second cylinder in one months time at the time of issue. Now, even after 6 months, the gas agency is keeps mum on the second cylinder and now say that they have not promised anything in 1 month. The response is so rude from the lady sitting in the reception that you would never like to talk to the person again. When asked when i would receive the second cylinder, i was informed that whenever they are ready they will provide else change the HP gas agency itself and go for Bharat Gas or Indane. If this is the way the customers are serviced, there wont be anyone enjoying your rude and unethical services anymore. I have chosen HP over other gas agencies only because i felt HP was far better than others. Now, i am struggling to get my second cylinder and if my existing cylinder gets exhausted, i would need to depend on restaurants for a week since the agency cant assure me a refill cylinder next day. Also, i have applied online refill booking on 19/12/2014(Ref No:[protected]) and it is seen delivered. Where was the cylinder delivered other than me? And the booking done on 06/03/2015(Ref No: [protected]) is seen as cancelled. Who has cancelled the booking? If i do not receive my second cylinder this month, i am going to file suit in consumer court for the same.