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Hathway Complaints & Reviews

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Last updated Apr 28, 2024
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Hathway reviews & complaints page 32

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I have placed a new connection request on 14th Jan, 2022 and I was promised that installation will take place on 17th Jan, 2022 by the sales person. The payment was immediately taken with I'd proofs, once the payment was taken, no services are provided and topic is dodged of installation. I am working from home and since 17th of Jan, I am unable join due to no internet connection and i am at loss of pay due to the same. Will GTPL take responsibility...
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M
Mitchp
from Mumbai, Maharashtra
Jan 18, 2022
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Money laundering

Address:Mumbai

Your two hathway people are calling and asking money in their gpay account. I have already paid 1s for the wires which are not received. They are again asking money and are using bad language when denied to pay them. Lots of emails are also sent with the screen shots. I am forced to file a police complaint on extortion....
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Address:Indore

Have recharged Rs 1770 plan on which an offer for one month validity extension was promised.
Still waiting for the offer to reflect in my account.
The Customer care executive at first said it will reflect after recharge, then he said will reflect after 5-6 working days. And now when I am asking why it's not done yet he is not replying.

I have discussion with the executive on this number [protected]...
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S
saurabh sab
Jan 17, 2022
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Disconnect Broadband Network And Return Router

Website:[email protected]

I have mailed about this issue but I still dint get any Reply, So I Request
you to resolve this issue ASAP . My Account number is ( [protected] )....
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A
aghil
Jan 17, 2022
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Unethical Behavior - SPAM SMS & CALLS

I was a Hathway consumer who disconnected their services 2 years ago because I moved out. But now i am spammed with daily calls and SMS asking to reactivate my account even after asking them to stop calling. PLEASE STOP THIS AND PROVIDE ME A RESOLUTION!!!...
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B
BI7
Jan 17, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Stop messages and phone calls

I terminated my Hathway services about 5 years ago.
I am still getting promotional messages and phone calls.
This is sheer harassment and I am losing my mental balance.
Also, despite my arduous efforts, one account still shows as Active. Please terminate it for God's sake.
Please stop sending me messages and phone calls. Refer to attachments....
+2 photos
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M
Mahesh Sathawara
from Mumbai, Maharashtra
Jan 16, 2022
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GTPL not giving refund not continue my net

Address:B204, Sepal Elegant 1, S P Ring Road, Garva, Ahmedabad

My net has been closed continuously since November 29. GTPL Customer care officer have been constantly giving the same answer since November 29 that the net is closed due to technical problems across the area. My neighbour's gtpl broadband connection in my own society and in my own block has been going on since November 29 to December 25. They are you lying so often.
Regards
Mahesh Sathawara
M. [protected]...
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N
nirajjain1
Jan 16, 2022
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3 se 4 din tak internet down rehta hai

Yeh sab se ghatiya aur bakwas company hai GTPL.
mere yaha pe internet 3 din se bandh hain customer care me call karte hai to bolte hai ho jayega lekin kab hoga pata nahi.

Aise ghatiya service aaj tak maine nahi dekhi.
Koi bhi iska internet connection na le.
Nahi to paisa dub jayega
Jitne paise ka connection liya hai usse jayada paisa ka to apka nuksan ho jayega kyun ki jayadatar down hi rehta hai...
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R
ruchibokolia
from Ahmedabad, Gujarat
Jan 16, 2022
Jan 16, 2022
This thread was updated on Jan 16, 2022
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Company not fixing internet despite multiple tickets raised.

Address:Ahmedabad

Client ID: rrbokolia

Description:
As the net was off since couple of months, a complain was filed before 3 days (14/Jan/2022) requesting for the resolution and resuming of the services. The customer care promised to resolve it within 24 hours (GTPL ticket[protected], and there was no solution till 24hrs.

Later, on 15th January, we filed another complain on customer care to resolve it ASAP as we have work...
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J
Jitendra937
Jan 15, 2022
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Hathway broadband calling unnecessary

I had ha hathway broadband connection and I have deactivated the connection but still I am getting daily call 3 to 4 time at day. I requested to don't call me again and again but they are not listening to me what I do? I have frustrated with this.
When I contact to some hathway person so they are telling me please block the number but how I can block the number everyday I am getting from the new number everyday....
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R
Rg reddy
Jan 15, 2022
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Relocated but no internet

Address:Hyderabad

On Jan 4 I have asked for relocation the cabling was done the next day. Since then there is no internet. I have been calling customer care daily but there is no resolvement of issue...
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S
samy_ccnp
from Noida, Uttar Pradesh
Jan 15, 2022
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Hathway harassment / torture by daily calls.

I had used Hathway internet connection when I was in Noida till Mar-2020, However due to Covid-19 I had shifted my self to my home location thus I completely left the Noida. Prior to leaving from Noida I had made multiple approaches (Email, Phone Tweets) to Hathway for uninstalling my connection however I didn't get any response on the same.
post some days I am started getting many calls in day for recharging the account, I made them...
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V
Vishnu Gilitwala
Jan 15, 2022
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Hathway wifi not working

My hathway wifi is not working for more than 2 days pls help...
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K
Krishrj
Jan 13, 2022
Jan 15, 2022
This thread was updated on Jan 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hathway broadband internet

I disconnected my hathway broadband connection in July 2021. I have asked the customer care to collect the modem from my address. But none of the agent called me to collect the modem. Surprisingly i got a mail from hathway telling that legal action will be taken against me if i dont submit modem then need to give charges of Rs2500. I sent email and requested for security deposit refund, still no reply from them. Despite being not able to...
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G
Gaur rocks
from Delhi, Delhi
Jan 13, 2022
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Security not refunded

Address:Bw 25 A shalimar bagh

I want to say that i install heathway in my premises and gives 3 months security to company. But with in 1 month dere is so much problem of network issue. I told company i dont want to continue the service so give my 2 month security back . They said whether to use or not amnt will not refunded....
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A
abhianand7890
from Pune, Maharashtra
Jan 12, 2022
Jan 14, 2022
This thread was updated on Jan 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Broadband Return Legal threats

Address:Pune

I disconnected my hathway broadband connection in April 2021. I have asked the customer care to collect the modem from my address. But none of the agent called me to collect the modem. Surprisingly i got a mail from hathway telling that legal action will be taken against me if i dont submit modem then need to give charges of Rs2500. I have scheduled a pick up request for the modem on 10th october 2021. But none of the executives contacted...
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H
Hariharan Balaji
Jan 10, 2022
Jan 10, 2022
This thread was updated on Jan 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding upgrade but said lies and made us take new connection

Greetings, I just faced a bad experience with hathway. A marketing executive of yours just cheated me really good making us take a new connection in the name o[censored]pgrade and made us pay Rs.1500 for it when we had existing connection. I'll brief my experience. a marketing executive named abdul called my father and talked about upgrading to 5g broadband we were not interested and first but my father agreed to upgrade it but suddenly marketing...
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A
abhi1214
Jan 10, 2022
Jan 11, 2022
This thread was updated on Jan 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Harassment Calls Everyday To Renew

Address:Aurangabad

I have contacted Hathway in December that I won’t be renewing my connection and that they collect their router. Hathway is now spam calling me multiple times each day to renew the connection. I have blocked some numbers but they call from a new number everyday. Also they send multiple spam messages everyday.

Name - Abhishek Jain
Phone - [protected]
Email - abhishek.[protected]@gmail.com

Hathway...
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F
Firefly Creations
Jan 9, 2022
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Regarding continuous calls

I relocated to another place so i discontinued hathway and submitted their router device. I'm getting daily calls from hathway team. i told them many times not to call me again and again.. they aren't stopping calling..
my hathway account number is [protected]...
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J
Jagjeeth Singh
Jan 9, 2022
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Waste hathway

Address:Hyderabad

Dear All,

I am Requesting you all please dont go with Hathway Network, It was Cheapest Service and 99.9% is Not come Internet every day AND they people not give proper response if you raise Complaint.

Please dont waste your money and time for HATHWAY Network

AND very low speed range Network is HATHWAY.

PLEASE DONT GO WITH HATHWAY, IF YOU TAKE HATHWAY DEFINITELY YOU WILL FACE HEALTH...
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