Homeshop18 — Microwave oven magic cook - whirlpool

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110032
Website:	www.homeshop18.com

Complaint case - short supply of product - invoice no. Nitcdrh/drh/04/2016/6966056 - sub order no.[protected] – dt. 18.04.2016 - cod
An order for supply of whirlpool magic microwave oven with free gifts (2 nos) was placed on home shop 18 on 18.04.2016 after viewing display on tv channel. It was promised that delivery will be given within 4 days which has not been honoured.

Gatti courier delivered one box on 03.05.2016 after 15 days period against committed period of 4 days containing the following:

1. 20l whirlpool magic cook microwave oven - 1 no.
2. Dinner & storage set - 40 pieces (Free gift).
3. Pendant set (Free gift) displayed on tv channel was not supplied.
We lodged a formal complaint with home shop18 on 04.05.2016 i. E. Within 24 hours of taking delivery.

On getting a call, position was well explained to ms anita saini, ms sanjana mr. Anuj, mr. Ramesh of home shop18 about short supply of pendent set.Initially, they agreed to make available designer saree on the grounds that they are presently displaying it in lieu of pendent set but after few days they backed out from their commitment and stated that pendent set was never displayed and designer saree is subsequent edition and cannot be given against our order despite the fact that value of the product remained the same.

Further, our complaint was treated as closed without giving satisfactory response which is arbitrary and amounts to cheating with a customer. This is not the first time we have been cheated as in the past when we placed order for unstitched suits, lining was not supplied and when we lodged formal complaint they stated that we have failed to report the matter within permissible period of 2 days, hence cannot be agreed to.

We request everyone to be careful while placing orders against cod orders on home shop 18 as after acceptance they do not accept responsibility for the short delivery of items. It would be better to take photograph of items displayed on tv channel before placing order so that home shop18 does not go back from its commitment. We have decided not to place any order on home shop18 in future as this is a breach of trust by the home shop18 with its customer.

Ms hans kumari
M-[protected] / [protected]