ICICI Lombard General Insurance Company — Travel claim no-clt001829 trip cancellation of tapan kumar bose & bandana bose not yet settled

Address:

Paschim Medinipur, West Bengal

I sri tapan kumar bose & my wife bandana bose, started our journey to chennai on[protected] and our return date of journey from chennai to kolkata was[protected], through flight no-6e272 of indigo airlines. We purchased our air tickets of return journey from chennai to kolkata through gobibo. Our journey was under coverage of travel insurance under icici lombard travel insurance company. Due to severe flood at chennai the a. A. I. Closed the chennai airport from[protected] to[protected], & our journey date was[protected]. Due to trip cancellation the company's declared benefit is rs-20, 000.00. Our policy certificate nos are (1) 4110/d-000168/157361/00/000 in the name of tapan kumar bose & {2} 4110/d-000168/157362/00/000 in the name of bandana bose. We lodged our claim regarding trip cancellation to the company on[protected] and the company generated the claim no in the system on[protected] vide no-clt001829. After that they issued one mail claiming the documents and i submitted all the same as per their requirement. I have issued atleast 25 mails to "[protected]@icicilombard.com" regarding the status of my claim, but not yet any positive result obtained. Recently they are claiming evidence of my refund from indigo against the canceled air journey dated[protected].
Please note that during submission of my document to icici, throgh speed post on[protected], i informed that, the refund from gobibo, not yet received. After that i received the full amount of my can celled air ticket rs-11428.00, which has been credited to sbi, a/c no-[protected] on[protected]. The ticket from chennai to kolkata dated[protected] was purchased through gobibo on[protected] at 6-22 p. M. By using s. B. I, visa card, no-[protected] against a/c no-[protected], ifsc-sbin0017458, of swapan kumar biswas & aditi biswas. Not only that i have also submitted the resolved complaint document regarding my refund from goibibo.
In spite of my repeated requests over mail as well as over telephone even to the higher authority (Ms deepa, r. Manager) my claim not yet settled. Please review the attitude of the company that they are not allowing the genuine claim against chennai flood, which is a national disater.
Kindly take a serious step against the attitude of the company.
With regards,
Tapan kumar bose