ICICI Prudential Life Insurance — Big Fraudsters and Money Looters - A Nexus to loot your hard earned money - A shame on ICICI | |||
No proper investigation in my policy which was a mis-selling[protected] Guys please please stay away from ICICI direct and ICICI Prudential, they are the biggest fraudsters on this planet. Never call any ICICI direct personal to your home for DEMO of ICICI direct online portal as they could operate your online account and put your hard earned money in ICICI prudential policy without you knowledge. There is a Nexus between ICICI Direct and ICICI Prudential on this to loot your hard earned money. After this ICICI Prudential never calls you to confirm that you have taken a policy and give you information about the policy which is a normal practice they follow. ICICI Prudential says that they had sent you a document explaining the policy which you never receive and its only after a year or two you come to know that your hard-earned money has been misused when you start getting Premium reminders. After this if you go back to ICICI prudential and tell them that there was a policy mis-selling and that you want refund, they dont do any investigation in the case, dont look at procedure lapses on their side, dont verify their records to check whether the policy document was received by the customer or not, give you wrong information that you had signed a policy document and blatantly refuse to do the refund. These people have no right to call themselves as professional and live in our civil society. Its a shame on ICICI for doing such a criminal activity. This is what happened with me: I got a new ICICI direct account. A person called Ankur Srivastava from ICICI direct (our relationship manager) Ankur Srivastava (ICICI Direct) Key Relationship Manager - Retail ICICI Securities Limited Gr. Flr, Plot No 29, Opp, Cyber Towers, Hi-Tech City, Madhapur, Secunderabad-500033, AP ankur.[protected]@icicisecurities.com Tel: +[protected] Direct: +[protected] Mob: +91 [protected] Relationship Code: 709743 came to our house to give us demo on how to use ICICI direct online portal to sell/buy shares. He told us that we can invest Rs. 25000/- in gold to which we agreed. But instead of investing our hard earned money in Gold, he invested that money in ICICI Prudential policy WITHOUT OUR KNOWLEDGE, WITHOUT OUR PERMISSION. In the meanwhile we shifted from Hyderabad to Bangalore. After a year or so I went to ICICI direct online site and tried to check the investment of Rs. 25000 that I had made. On talking to ICICI direct customer care I got a shocking news that my money has been invested in ICICI Prudential policy 15823977. I told them that I never wanted this policy and this mischief has been done by one of their personnel and that I am not in a position to pay the premium. They told us to talk to ICICI Pru customer care. We interacted with ICICI Pru several times on this matter: (1) Once ICICI Pru in a mail said that we had signed a policy document which was completely false and they were unable to produce any proof (2) ICICI Pru said that they had sent me the policy document at my residential address, which I never received. In their records they have that the documnet was received by Mr. Ashok who was the security person in our apartment. He did not give us the document and so we had no clue that such a policy was there in our name and that our hard earned money was misused (3) We told ICICI Pru to talk to ICICI direct and verify the details that Ankur was our relationship manager and take action against him. But ICICI Pru never did any investigation in this matter (4) ICICI Pru were completely mum on procedural lapses that were done from their side like not calling us to inform/confirm about the policy and explain the policy which they usually do. ICICI Pru are totaly un-professional people who dont know how to handle such cases, dont know how to do proper investigation, dont know how to respond to customer queries. They have no right to be in this business. So please be aware and stay away from these money looters and a nexus that is going on between ICICI direct and ICICI Pru. Your money is not safe in their hands. Was this information helpful? | |||
 5 Comments | |||
Comments
Nobody called me. My mobile: [protected], email: [protected]@gmail.com
This is the mail I got from your irresponsible/unprofessional people and my reply below:
Dear Mr. Prajakta P. Nalawade,
This is in response to your representation to Insurance Regulatory and Development Authority (IRDA).
We refer to your email dated June 28, 2014 ICICI Pru Guaranteed Savings Insurance Plan policy number 15823977 held with ICICI Prudential Life Insurance Co. Ltd.
In reference to the same please note that, the concern highlighted by you has been thoroughly reviewed by us and we stand by the decision communicated to you earlier via email dated June 19, 2014 on the basis of below mentioned details:
· The Company was in receipt of an online request on August 9, 2011 towards the issuance of aforesaid policy with an application numbers WP00008319 along with the first premium deposit total amounting to Rs. 25386/- (Rupees Twenty Five Thousand Three Hundred Eighty Six Only).
· Accordingly, policy number 15823977 was issued on August 11, 2011 with Risk commencement date August 09, 2011 and the policy document was dispatched to the registered mailing address on August 16, 2011.
· In order to ensure transparency that the product is issued as per customer’s choice, we provide the customer with a copy of the application/ proposal form along with the policy document. If on receipt of the same, the policy holder is not agreeable to the terms and conditions, he/she has the option to cancel the policy under the free-look i.e. 15 days from the date of being in receipt of the policy document as mandated by the Insurance Regulator and Development Authority (IRDA).
· The company has sent you SMS (Short Message Service) on registered mobile number confirming the policy details, however no concern highlighted thereby implying that you agreed to the policy terms and conditions and that the same was in consonance with the said application form.
· Further, we understand that application for the aforesaid policy was logged through ICICI Securities web portal from your secure login section with your login id and password, therefore it is implied that the said policy was issued with your consent and do not required any signature for issuance of the policy.
· Company received your first concern on March 27, 2014 after 2 years 6 months from issuance date of the policy.
We wish to state that all our products are filed with and approved by the Regulator and any benefits under our policy are paid strictly in accordance to policy terms and conditions.
In view of the above and in keeping with the policy terms and conditions, we are unable to comply with your request.
We do hope to have addressed your concern.
In case you are still dis-satisfied and would like to escalate, you may approach the Insurance Ombudsman for redressal. Names and addresses of the Insurance Ombudsman office applicable for your state can be obtained from our website www.iciciprulife.com or from any of our branch office near you. The link to access the details is http://www.iciciprulife.com/PDFS/Ombudsman.pdf.
Warm Regards,
Indu.C.R
Manager-Customer Relations
==============================
My Reply:
========
I think you again haven't read the earlier mail and also the initial complaint completely or did not understand it or pretending that way.
1. I said I didn't receive any document. Please confirm the document that was delivered to my residence was received by which person, Mr. Ashok or me/any-of-my-family-member.
2. My complaint is about online fraud that was committed by a ICICI direct personnel/our relationship manager Mr. Ankur Srivastava while giving us demo of ICICI direct online portal. He logged in from my PC to ICICI direct online portal using my login/password with my consent. But he invested our hard money in ICICI Pru policy without telling us/without our permission/without our consent saying that he is investing that money in Gold. So saying that it happened with my consent is false. Did you do investigation from your side on following:
- Did you check that Mr. Ankur Srivastava was a ICICI direct employee and our relationship manager?
- Did you check whether ICICI direct send their relationship managers to customers to give demo of online ICICI direct portal and teach customers how to buy/sell shares?
- Did you check that Mr. Ankur Srivastava (our relationship manager) had come to our house to give demo of ICICI direct online portal on date Aug 9, 2011 when this policy was requested? (Ankur might have updated this in his report along with the time he was in our house)
- Did you check that on date Aug 9, 2011 when this policy was requested, some DLF shares were also bought on my behalf during the period Ankur was in our house? At this time Ankur was operating our account and giving us demo of how to buy/sell shares. And during the same time he told us that he is investing our Rs. 25000 in gold but instead invested in ICICI Pru policy without our consent.
3. If I had willingly taken this policy I would have paid all the premiums of the policy regularly as I do for my other policies. But because it was mis-selling/fraud we did not know anything about the policy. You must take disciplinary action against people like Ankur and help the victims.
4. On complain after 2 years and 6 months: I came to know about this fraud only after a year when I contacted ICICI direct customer care to know about my Rs. 25000 that I thought was invested in Gold. After that came to know that my money is invested in ICICI Pru Policy. During the same time I was going through pregnancy, went to my native for delivery, came back after a year and then started pursuing on this.
5. About the SMS: What was the content of this message. Did it explain the policy? Did it say that in order to cancel the policy I should revert within 15 days? Did it say that Rs. 25000 was paid to ICICI pru from my ICICI direct account? If not then how on earth I would know what exactly has happened, whether its a fake message or sent by mistake. Only policy document would have helped, which I never received. Why didn't you follow the simple procedure of calling me to explain/confirm the policy that you do for other customers?
Posting with title
ICICI Prudential Life Insurance - Big Fraudsters and Money Looters - A Nexus to loot your hard earned money - A shame on ICICI
on other online consumer forum (please read it again to understand how the fraud was done): https://www.consumercomplaints.inicici-prudential-life-insurance-big-fraudsters-and-money-looters-a-nexus-to-loot-your...⇄icici-c908327#
This is the mail I got from your irresponsible/unprofessional people and my reply below:
Dear Mr. Prajakta P. Nalawade,
This is in response to your representation to Insurance Regulatory and Development Authority (IRDA).
We refer to your email dated June 28, 2014 ICICI Pru Guaranteed Savings Insurance Plan policy number 15823977 held with ICICI Prudential Life Insurance Co. Ltd.
In reference to the same please note that, the concern highlighted by you has been thoroughly reviewed by us and we stand by the decision communicated to you earlier via email dated June 19, 2014 on the basis of below mentioned details:
· The Company was in receipt of an online request on August 9, 2011 towards the issuance of aforesaid policy with an application numbers WP00008319 along with the first premium deposit total amounting to Rs. 25386/- (Rupees Twenty Five Thousand Three Hundred Eighty Six Only).
· Accordingly, policy number 15823977 was issued on August 11, 2011 with Risk commencement date August 09, 2011 and the policy document was dispatched to the registered mailing address on August 16, 2011.
· In order to ensure transparency that the product is issued as per customer’s choice, we provide the customer with a copy of the application/ proposal form along with the policy document. If on receipt of the same, the policy holder is not agreeable to the terms and conditions, he/she has the option to cancel the policy under the free-look i.e. 15 days from the date of being in receipt of the policy document as mandated by the Insurance Regulator and Development Authority (IRDA).
· The company has sent you SMS (Short Message Service) on registered mobile number confirming the policy details, however no concern highlighted thereby implying that you agreed to the policy terms and conditions and that the same was in consonance with the said application form.
· Further, we understand that application for the aforesaid policy was logged through ICICI Securities web portal from your secure login section with your login id and password, therefore it is implied that the said policy was issued with your consent and do not required any signature for issuance of the policy.
· Company received your first concern on March 27, 2014 after 2 years 6 months from issuance date of the policy.
We wish to state that all our products are filed with and approved by the Regulator and any benefits under our policy are paid strictly in accordance to policy terms and conditions.
In view of the above and in keeping with the policy terms and conditions, we are unable to comply with your request.
We do hope to have addressed your concern.
In case you are still dis-satisfied and would like to escalate, you may approach the Insurance Ombudsman for redressal. Names and addresses of the Insurance Ombudsman office applicable for your state can be obtained from our website www.iciciprulife.com or from any of our branch office near you. The link to access the details is http://www.iciciprulife.com/PDFS/Ombudsman.pdf.
Warm Regards,
Indu.C.R
Manager-Customer Relations
==============================
My Reply:
========
I think you again haven't read the earlier mail and also the initial complaint completely or did not understand it or pretending that way.
1. I said I didn't receive any document. Please confirm the document that was delivered to my residence was received by which person, Mr. Ashok or me/any-of-my-family-member.
2. My complaint is about online fraud that was committed by a ICICI direct personnel/our relationship manager Mr. Ankur Srivastava while giving us demo of ICICI direct online portal. He logged in from my PC to ICICI direct online portal using my login/password with my consent. But he invested our hard money in ICICI Pru policy without telling us/without our permission/without our consent saying that he is investing that money in Gold. So saying that it happened with my consent is false. Did you do investigation from your side on following:
- Did you check that Mr. Ankur Srivastava was a ICICI direct employee and our relationship manager?
- Did you check whether ICICI direct send their relationship managers to customers to give demo of online ICICI direct portal and teach customers how to buy/sell shares?
- Did you check that Mr. Ankur Srivastava (our relationship manager) had come to our house to give demo of ICICI direct online portal on date Aug 9, 2011 when this policy was requested? (Ankur might have updated this in his report along with the time he was in our house)
- Did you check that on date Aug 9, 2011 when this policy was requested, some DLF shares were also bought on my behalf during the period Ankur was in our house? At this time Ankur was operating our account and giving us demo of how to buy/sell shares. And during the same time he told us that he is investing our Rs. 25000 in gold but instead invested in ICICI Pru policy without our consent.
3. If I had willingly taken this policy I would have paid all the premiums of the policy regularly as I do for my other policies. But because it was mis-selling/fraud we did not know anything about the policy. You must take disciplinary action against people like Ankur and help the victims.
4. On complain after 2 years and 6 months: I came to know about this fraud only after a year when I contacted ICICI direct customer care to know about my Rs. 25000 that I thought was invested in Gold. After that came to know that my money is invested in ICICI Pru Policy. During the same time I was going through pregnancy, went to my native for delivery, came back after a year and then started pursuing on this.
5. About the SMS: What was the content of this message. Did it explain the policy? Did it say that in order to cancel the policy I should revert within 15 days? Did it say that Rs. 25000 was paid to ICICI pru from my ICICI direct account? If not then how on earth I would know what exactly has happened, whether its a fake message or sent by mistake. Only policy document would have helped, which I never received. Why didn't you follow the simple procedure of calling me to explain/confirm the policy that you do for other customers?
Posting with title
ICICI Prudential Life Insurance - Big Fraudsters and Money Looters - A Nexus to loot your hard earned money - A shame on ICICI
on other online consumer forum (please read it again to understand how the fraud was done): https://www.consumercomplaints.inicici-prudential-life-insurance-big-fraudsters-and-money-looters-a-nexus-to-loot-your...⇄icici-c908327#
Dear Mr. Patil,
We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.
Regards,
www.iciciprulife.com
We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.
Regards,
www.iciciprulife.com
Dear Mr. Patil,
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
www.iciciprulife.com
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
www.iciciprulife.com
See how unprofessional your (ICICIPru) people are. I had asked them to answer my questions to the point and had mentioned that if I don't get to the point answer will post their reply along-with my questions on online site (basically here). Still your (ICICIPru) people havent understood the questions (acting very unprofessional and careless in their attitude) and have given me same old answer which clearly shows no investigation has been done in this regard for example like talking to ICICIdirect and getting the details.
===========
My questions:
===========
From Sunil Patil <[protected]@gmail.com>
Jul 18 (10 days ago)
To ICICI
You have not understood my earlier mail and that again shows your irresponsible and unprofessional attitude. I want answers to my questions. Posting questions again. Please answer them to the point. Please remember I will post this (my questions and your reply mail) on online consumer forums if you dont answer these questions properly/correctly and to the point:
1.The document that was delivered to my residence was received by which person, Mr. Ashok or me/any-of-my-family-member?
2. Did you check that Mr. Ankur Srivastava was a ICICI direct employee and our relationship manager?
3. Did you check whether ICICI direct send their relationship managers to customers to give demo of online ICICI direct portal and teach customers how to buy/sell shares and also operate customers account during this process?
4. Did you check that Mr. Ankur Srivastava (our relationship manager) had come to our house to give demo of ICICI direct online portal on date Aug 9, 2011 when this policy was requested? (Ankur might have updated this in his report along with the time he was in our house)
5. Did you call me anytime to explain/confirm the policy?
I have posted this complaint so far on following online sites:
1. Latest at: https://www.consumercomplaints.inicici-prudential-life-insurance-no-proper-investigation-in-my-policy-which-was-a-mis-...⇄
2. https://www.consumercomplaints.inicici-prudential-life-insurance-big-fraudsters-and-money-looters-a-nexus-to-loot-your...⇄icici-c908327
3. http://www.mouthshut.com/review/ICICI-Prudential-Life-Insurance-review-ummmromuls
and also on:
http://www.jagograhakjago.in/
http://www.core.nic.in/
========================
Your (ICICIPru) useless answer:
========================
From Service Recovery Desk - ICICI Prudential Life Insurance Co. Ltd.
10:42 AM (11 hours ago)
To me
Dear Ms. Prajakta P. Nalawade,
We refer to your concern pertaining to your ICICI Pru GuaranteedSavingsInsurancePlan, policy number 15823977 held with ICICI Prudential Life Insurance Co. Ltd.
As per your telephonic conversation earlier with Ms. Bini Balakrishnan, we understand your concern is regarding cancellation of the above mentioned policy sourced without your consent.
In reference to the same, we would like to state that the above said concern highlighted by you has been reviewed by the company and there is no change in the decision earlier communicated by Company via our multiple e-mails to you.
Also, we would like to inform that that all our products are filled with and approved by IRDA and benefits under our policy are paid in accordance to the policy terms and conditions as mentioned in the policy document received by you.
Considering the above and in keeping policy terms and conditions, we are unable to comply with your request towards cancellation of above mentioned policy.
We do hope to have addressed your concern.
In case you are still dis-satisfied and would like to escalate, you can approach the Insurance Ombudsman for redressal. Names and addresses of the Insurance Ombudsman office applicable for your state can be obtained from our website www.iciciprulife.com or from any of our branch office near you. The link to access the details is http://www.iciciprulife.com/PDFS/Ombudsman.pdf.
Warm Regards,
Prakash Asolkar
Manager-Customer Relations
===========
My questions:
===========
From Sunil Patil <[protected]@gmail.com>
Jul 18 (10 days ago)
To ICICI
You have not understood my earlier mail and that again shows your irresponsible and unprofessional attitude. I want answers to my questions. Posting questions again. Please answer them to the point. Please remember I will post this (my questions and your reply mail) on online consumer forums if you dont answer these questions properly/correctly and to the point:
1.The document that was delivered to my residence was received by which person, Mr. Ashok or me/any-of-my-family-member?
2. Did you check that Mr. Ankur Srivastava was a ICICI direct employee and our relationship manager?
3. Did you check whether ICICI direct send their relationship managers to customers to give demo of online ICICI direct portal and teach customers how to buy/sell shares and also operate customers account during this process?
4. Did you check that Mr. Ankur Srivastava (our relationship manager) had come to our house to give demo of ICICI direct online portal on date Aug 9, 2011 when this policy was requested? (Ankur might have updated this in his report along with the time he was in our house)
5. Did you call me anytime to explain/confirm the policy?
I have posted this complaint so far on following online sites:
1. Latest at: https://www.consumercomplaints.inicici-prudential-life-insurance-no-proper-investigation-in-my-policy-which-was-a-mis-...⇄
2. https://www.consumercomplaints.inicici-prudential-life-insurance-big-fraudsters-and-money-looters-a-nexus-to-loot-your...⇄icici-c908327
3. http://www.mouthshut.com/review/ICICI-Prudential-Life-Insurance-review-ummmromuls
and also on:
http://www.jagograhakjago.in/
http://www.core.nic.in/
========================
Your (ICICIPru) useless answer:
========================
From Service Recovery Desk - ICICI Prudential Life Insurance Co. Ltd.
10:42 AM (11 hours ago)
To me
Dear Ms. Prajakta P. Nalawade,
We refer to your concern pertaining to your ICICI Pru GuaranteedSavingsInsurancePlan, policy number 15823977 held with ICICI Prudential Life Insurance Co. Ltd.
As per your telephonic conversation earlier with Ms. Bini Balakrishnan, we understand your concern is regarding cancellation of the above mentioned policy sourced without your consent.
In reference to the same, we would like to state that the above said concern highlighted by you has been reviewed by the company and there is no change in the decision earlier communicated by Company via our multiple e-mails to you.
Also, we would like to inform that that all our products are filled with and approved by IRDA and benefits under our policy are paid in accordance to the policy terms and conditions as mentioned in the policy document received by you.
Considering the above and in keeping policy terms and conditions, we are unable to comply with your request towards cancellation of above mentioned policy.
We do hope to have addressed your concern.
In case you are still dis-satisfied and would like to escalate, you can approach the Insurance Ombudsman for redressal. Names and addresses of the Insurance Ombudsman office applicable for your state can be obtained from our website www.iciciprulife.com or from any of our branch office near you. The link to access the details is http://www.iciciprulife.com/PDFS/Ombudsman.pdf.
Warm Regards,
Prakash Asolkar
Manager-Customer Relations
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
www.iciciprulife.com