ICICI Prudential Life Insurance — Misguided by the company's staff into buying their product

Address:	Mumbai City, Maharashtra, 400016
Website:	www.iciciprulife.com

ICICI Prudential Policy ( IPRU Wealth Builder) No : 19005600 of December 2014 I, (Prabha Kale) am a senior citizen. I already had a life insurance policy. The staff of ICICI Bank at Taikal Wadi Mahim Mumbai advised me to surrender (sell) the same and invest in a new policy which i did. They also told me that in case i did not like the same i could surrender the policy within the free look period (a maximum period of 15 days) with a nominal loss of Rs 200/- only When I discussed the same with my family members they told me that it was not the best policy, I decided to surrender the same in the free look period. I was told by Mrs Pramila Acharya ( Branch Manager) & Ms Shoba on behalf of ICICI Prudential that only Rs 200/- will be deducted. No other charges will be lieved since it was within the free look period. To my shock & Amazement ICICI proved that they do not honor their commitment. It is shocking that i a retired lady had to bear a loss of Rs 3, 494/- due to the wrong and wilful negligence of ICICI. This was totally irresponsible behaviour and advise given by Branch Manager and her juniors. In spite of following up for more than a year now, i have still to get a refund of my hard earned money which i trusted ICICI with. I have learned a bitter lesson & would advise everyone to be very careful when dealing with this Financial Insitution who to increase their market share (and profitability) cheat others including senior citizen who have to bear the horrible inflation of modern times. Please note i would humbly request you to look into the matter and please see that i get reimbursed Rs 3, 494/-with interest from December 2014 till i receive the money.