IFFCO Tokio General Insurance — unsatisfactory decision by the verifier of iffco tokio for rejection of claim.

Address:

Bharuch, Gujarat, 393002

My self, dinesh chaudhari holding insurance policy number - itg/82452218.
Car - honda amaze (Diesel).
Vehicle no.: gj-16-bg-2396
Claim no.: 1-vt6c4nw

Protection plate got damaged and door have scratches.

The vehicle was submitted to gopinathji honda showroom, bharuch for verification by surveyor. On verification the surveyor initially cleared the claim for both damage occurred. When i went to receive the vehicle protection plate was already changed and new plate was attached but at a same time i was said that claim for protection plate damage is rejected by iffco.
When asked the reason for rejection they informed me that based on previous history, plate was already damaged and now it cannot be passed. My concern is when initially plate got damaged i had claimed for its repair, but the personnel from iffco & honda centre verified and asked not to claim and same can be continued as it is in proper condition. Considering their suggestion i continued with same and now iffco personnel are rejecting the claim saying that protection plate was initially damaged. If they really feel that it was initially damaged how come they rejected my initial claim saying its ok to use.

Above all there is no communication from iffco personnel, its we who have to always communicate and ask for the resolution.

I am facing many problems due to inconvenience. The vehicle is still at honda service center for mentioned dispute.

Request you to resolve the matter at earliest.

With regards
Dinesh chaudhari
([protected])