[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Poor service and missing food items

Dear sir,
Pnr number -[protected]
Date of journey - 20 august 2016
Train number - 12043

The catering staff failed to provide soup, proper cutlery, ice cream to the passengers. We were provided with lunch just 20 minutes before reaching final destination. The staff also did not five any complaint book when we asked. Moreover, the staff behavior was very rude. For instance, when they didn't provide us with any kettle for tea, they asked to take and share it with the nearby passenger.
We were four family members traveling together and the whole experience was not up to the mark.
I hope you will look in to this matter and will take proper action.

Sincerely,
Nilanchal sahai
Email - [protected]@gmail.com
Ph no - [protected]