Indian Railway Catering & Tourism Corporation [IRCTC] — Refund awaiting

Address:

Aligarh, Uttar Pradesh, 202002

This is reagrding pnr number [protected], I booked the 3 e-ticket for travelling from phagwara (PGW) to aligarh (ALJN) in 2 tier AC and it was waiting but on the day of journey the three seats were confirmed under 3tier AC . date of journey was 3 november 2015
the rates of 2 tier and 3 tier are different, the refund for desired amount is not completed yet and its been months since i have been sending them e mails and calling them but still no one is responding.
I have been trying to contact since 6 November but no one is responding, please help