Indian Railway Catering & Tourism Corporation [IRCTC] — about not refunding the ticket cancellation amount back

Address:	Munger, Bihar, 811214
Website:	IRCTC

Sir,
Thi is all the information about the ticket which is below:
Pnr no:- [protected]
Transaction no:-[protected]
Transaction date:-23/03/2018
Date of journey:-07/04/2018
Train no:-12204 (Shc garib rath)
Journey source:-amballa cantt destination:-muzzafpur (Mfp)
Pessengermobile no:- [protected]
While i got the ticket through internet irctc app but i got one waiting and due to this i wanots able to travel and a per the rule of irctc. Irctc have to refund the amount but yet not refunds so, plz take a look on ths and refund my money back.