Indian Railway Catering & Tourism Corporation [IRCTC] — after entering correct email otp irctc website is telling its wrong and enter correct otp

Address:Hyderabad, Andhra Pradesh, 500044
Website:Irctc

Sir, my email id mobile are [protected]@gmail.com and +[protected] respectively, which is already registered with irctc. I have mobile verication code/otp and verified. I got email verication code/otp. I entered but it is telling it’s wrong. If i tried entering email otp several times i got the msg. That i had exceeded the limit. I have attached the error screen.in the absence of email verification, i am unable to book train ticket. Kindly help me.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I had cancelled the ticket on 20.1.2018. And amount of 155 has to be credited to my account. But after 5 days also it is not done.in the website it is showing refunded on 21.01.18 and bank name as payumpp. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

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