Indian Railway Catering & Tourism Corporation [IRCTC] — amount deducted but ticket not confirmed

Address:

Dehradun, Uttarakhand, 248006

I booked a ticket from your site on 9th april 2017 lko to ddn the amount is rs 1165 and the cancellation/refund id is [protected] but my bank account did not received the refunded amount. My irctc user id is afaqable and its mentioning that amount is refunded to my axis bank account. Its already gonna late. Do the needful asap.
So please look into the matter and refund the amount as soon as possible. I have already get the reference number irctc #5708520] from [protected]@irctc.co.in and ur mail that i have to send request from my original id, here is the mail request from same id.