Indian Railway Catering & Tourism Corporation [IRCTC] — balance deduct

Address:

Bijnor, Uttar Pradesh, 246701

Dear sir or mam i have booked a ticket from kanpur central to nagina 20/12/17 for rupees 821only two tickets in tatkal but unfortunately my ticket is not booked due to internet weak and my balance is deduct. And other is 21/12/17 again i book kanpur central to najibabad of rupees 841 only two tickets in tatkal but unfortunately my ticket is not booked due to internet weak and my balance is deduct 841 rupees. Last three days i will try to call irctc customer care but it always show busy no response can you tell me what should i do??