Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — booking and refund dispute

R rachkakka from Mumbai, Maharashtra

I had opted for book only if confirmed berth is available while booking a tatkal ticket on[protected]. Even then a waitlisted ticket got booked. Upon cancellation, the refund was processed after deducting the cancellation charges. I wrote to [protected]@irctc.co.in and tweeted on its official account to take this issue forward. But IRCTC did not take any responsibility in replies given on both of the above. I have attached a snapshot of the ticket and the reply I received from [protected]@irctc.co.in I should be refunded full amount without any deductions. Why should I pay for IRCTC's mistake. +3 photos Was this information helpful? No (0) Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. Jun 23, 2018 Updated by rachkakka I had received a call supposedly from IRCTC (as claimed by the caller) The call I received was from [protected]. The caller asked me to give my Credit card number on phone to process the balance refund. It felt something fishy. So I told the caller that since IRCTC has already refunded some amount post cancellation, then IRCTC needs to have the card details to refund the balance amount. The caller then told that if I don't give my card number, the amount wont be refunded. So I asked him to put a mail to me asking for the same and I will share my bank account details where he can transfer my refund. Then the caller said ok and immediately disconnected the call. I want you to get the caller verified as to whether it was a genuine caller from IRCTC. I had received the call on[protected] around 1:20 pm. Post that call I haven't received any email or calls. Jul 02, 2018 Updated by rachkakka 10 days already gone. No action from IRCTC on this.
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