Indian Railway Catering & Tourism Corporation [IRCTC] — cancelled the ticket 3 weeks back but refund is not credited

Address:	560066
Website:	wwww.irctc.co.in

Hi team, i have cancelled the ticket 3 weeks back and still the refund is not credited to my account. I called customer care and mailed irctc many times nut no help. What is going on..?? After 3 weeks also my refund has not come..?? What kind of service is this from irctc..?? Refund should be credited within 7 days but its 3 weeks now after cancellation.

Below are the details:

Pnr number: [protected]
Old ticket number: 90381110
Cancelled ticket number: 14964441
Date of journey: 15/11/2018
Payment: through card
Refund amount : 2120

Attaching the cancelled ticket also. Please resolve this.

Regards,
Praveen
[protected]