Indian Railway Catering & Tourism Corporation [IRCTC] — cancelled ticket amount has not been refunded

Website:

www.irctc.co.in

Hi,
I have booked ticket and due to some reasons, had to cancel it (Date of cancellation:15-oct-2017 15:23:25 hrs). Pnr: [protected], txnid: [protected]. So l cancelled the ticket. Post that due to bank reasons, my account got closed temporarily and because of same irctc was not able to credit refund amount.
Soon after i came to know about this, i got my bank account activated and it was again functional from 23-oct-2017. Post that i have written an email (To [protected]@irctc.co.in) mentioning same on 31-oct-2017 10:28:00 hrs. After a week, i tried to reach irctc[protected]. They told it will be done with 10 to 15 working days. But till now i have not got any confirmation/message regarding the refund amount and also amount has not been credited till dated (14-jan-2018 22:54:00 hrs). Kindly help in getting the amount back.