Indian Railway Catering & Tourism Corporation [IRCTC] — catering services

I Ordered food through IRCTC e-catering app and paid in advance (online). However, neither food was delivered nor money was refunded even after passing several months.
Please Luk into the matter and do the needful.
Thanks.
Order I'd: 976154
Location: Durgapur station
Mob: [protected]
Email: [protected]@gmail.com.
PNR: [protected]
Date of order: 01.04.2018
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I travelled in Ashram express from & to. Both trip water is not available in Toilet as well as Wash basin. This is happening in daily in 3AC coach. No body can give attention for that.

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