Indian Railway Catering & Tourism Corporation [IRCTC] — deducted amount is not credited into account for failed transaction

Address:400708

And it is not refunded it's been almost a week now.
Request you to please help me with the refund.

Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed

Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed
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