Indian Railway Catering & Tourism Corporation [IRCTC] — ecatering

I had booked veg biryani through order no.[protected] from irctc. But was delivered egg fried rice. My wife had litrelally to remain starved. The train had already left the station after that we opened the packet. I tried your helpless-line number 1323 of irctc, as the name they were helpless in helping or solving the problem. The guy at helpline said when he tried to contact the vendor, he said the vendor (Vasantham caterers) is not picking the phone and as per irctc policy they are not suppose to give the phone/mobile number of the vendor to the customer. What solution your helpline provided was that you can complain with in 15 days about the lack of service provided by the vendor (Sic). What is the use of complaining when the purpose of complaint has no value after 1 hour also.