Indian Railway Catering & Tourism Corporation [IRCTC] — failed transactions

Address:Thiruvananthapuram, Kerala, 695021
Website:www.irctc.co.in

On 21st December i tried to book 4 tatkal tickets from www.irctc.co.in due to some technical error my booking got cancelled. It showed that it was due to Failure of Transaction. But an amount of Rs. 1780.00/- was deducted from my bank account. Even after 5 days i haven't got the refund from irctc yet.
Please help.
Transaction id: [protected] or [protected]
Date of Booking: 21-Dec-2017
Date of Journey: 22-Dec-2017
Train No./Name: 16348/TRIVANDRUM EXP
Quota: TATKAL (TQ)
From: MANGALURU CNTL (MAQ)
To: TRIVANDRUM CNTL (TVC)
Transaction Amount: Rs. 1780.0/-
Payment Status: Payment Failed
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