Indian Railway Catering & Tourism Corporation [IRCTC] — flaw in irctc in tatkal booking

Dear sir / madam,

I am kalaimani st, general manager (Operations), retd,

Chennai petroleum corporation limited.

I use to book e-ticketing usually monthly twice, for chennai - bangalore and return journey, through premium tatkal.

Every time i use to open irctc site 5 minutes advance by login ready to avoid site clash at exactly 1100 am.

In the process, the site takes its own time as usual, as many are trying to book tickets on line. Aftter entering with difficulties, we enter name, and other details.

When it comes to captcha entry, it shows letters in a very difficult visual position, so that, customers find it difficult to enter particularly for takkal/premium takkal booking. It is not like for normal booking, where the letters are very clear and legible, find no difficulties.

So, even after typing the captcha correctly, it is again asking us to enter captcha, second time.

This is not rare happening, every occasion two to three times repeats like this. By this, we are loosing time..

After we get clearance in captcha and on proceeding, site ask for "are you member of irctc e-wallet - yes or no"", we are loosing again here..

Or again ask for our e-mail id, which were already registered and through that only we can login into irctc site for our takkal booking. But site ask, there again we are loosing time.

Or it ask for""your mobile number"""to enter for further proceedings, which already there in our irctc registration.. Again we are loosing time...

By the time we get into our final stage of payments,""cost of our ticket jumps into very high from takkal/premium takkal of rs. 360/- for chennai to bangalore to rs.600 to 800/-. This is purely not the fault of customer, unethically designed system.

This cost escalation is exorbitant, for those customers, who prepared ready to book with your site open in position in advance. The""time delay by your site to reach final stage of payments is very clear that it is designed such a way that, to delay customer to reach final by many obstruction by way of ;

1. Tough vision of catpcha, than the clear captcha for normal booking time. It is against customers friendly site.

2. Repeating captcha even after typed clearly with great difficulty.

3. Asking for"are you member of e-wallet"", is it really required when a customer on toss in booking tatkal tickets., when it not in regular booking.

4. Asking for e-mai id, without that we could not have registered into irctc, it is time delay tactics.

5. Asking for mobile number... Again without this we could not have registered into irctc..

6. Zic zac cross of your advertisements into the way of booking path, the page opens when you touch unintentionally.. Disturbing booking time.

The above are seems to be made designed into irctc website particularly for tatkal bookings, so that, irctc / railway can get more revenue through above bookings from customers for those readily available at site for booking, without no fault of customers.

As a customers, i request you.. Please look into your irctc site design specific flaws on time delay techniques / tact ices.

The dynamic charges system of your premium tatkal booking should reflect only on those custorems who are late on irctc site, that is after 1110... Hrs on wards, not on the customers, well versed with your site and on time at site.

I hope you have understood the above fact of my complain and take appropriate steps to remove flaws. Otherwise it is an unethical business by railways.

Regards

Kalaimani st

[protected]

[protected]@gmail.com