Indian Railway Catering & Tourism Corporation [IRCTC] — full amount not refunded for failed transaction

Address:Chennai, Tamil Nadu, 600009
Website:Irctc.co.in

Transaction ID: [protected]
Egmore to mannargudi 02 Nov 18 in Mannai Exp (16179).
I've tried to book tatkal ticket vide ibid journey. Ticket was not booked but they debited 325.49rs. IRCTC said the reason is due to no response from bank ticket was not booked. As per irctc rule for failed transactions they have to refund whole amount but On 6th Nov 18 they refunded only 165rs to my account. Kindly solve this issue and repay my remaining amount.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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We cancelled our ticket by mistake. There is any policy which can rebook our tickets. It's an emergency..

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