Indian Railway Catering & Tourism Corporation [IRCTC] — harassment, exploitation & misuse of powers of duty by ttr

Address:

Thiruvananthapuram, Kerala, 695040

Respected sir/ madam,

My grandfather, subramanyam kk is travelling along with his wife sharada cn with berth seat nos. 26 and 27 in a1 coach. Pnr - [protected]

The ttr requested for identity proof for which they did not have unfortunately. Ttr asked for rs. 1000/- as fine. Unfortunately they did not have the money to give the fine. As per rule, my grandparents are in wrong side.

We do not know what is duty of ttr, when a passenger who has booked a ticket online but does not have a identity proof to provide or money to give as fine.

But we certainly know that it is not duty of ttr nor ttr has no right to harass my grandparents, who are 83 and 74 years of age. By the look and body language it is easily identifiable that they are harmless and simple people. My grandfather does not have the strength to even stand for an hour continuously.

We certainly know it is not duty of ttr nor ttr has no right to exploit or humiliate my grandparents at their weak situation for almost half an hour. He said to the old couple, what if they got down in kollam station and then another couple get into train instead of them in their allocated seats.

The passenger in a1 coach berth seat no. 25 and 29, were also present in the situation. The passenger in seat 25 pacified the ttr to calm down, understand and have an empathy towards the old couple in a helpless situation.

Then ttr gave unwanted advises to the old couple and then allowed them to utilize the berth. This shows if he wanted to allow he will allow on his own based on his personal interests and not as per his duty. If he was able to allow the old couple to travel without identity proof, without money to give as fine, then why did he harass, humiliate, exploit their weak situation. This we know is misuse of his powers of duty. Will they not now get down in a particular station and allow other couple to travel in their allocated seats as he said earlier?

We need appropriate action to be taken for such cases not happen in future to public.

Ttr is public servant. He should do his duty and not to misuse his powers.