Indian Railway Catering & Tourism Corporation [IRCTC] — inconvenience caused due to air conditioning

Address:

New Delhi, Delhi

Pnr no [protected] my parents both senior citizens travelled on 27.12.2018 by shiv ganga express to varanasi in first ac class. They repeatedly complained about the air conditioning to be switched off. No one attended to their request and entire 12 hour journey they were shivering and couldn't sleep as well. I would like the concerned authorities to take notice and make necessary corrections in the conditions faced by the passengers due to the negligence of the railways/authorities.