Indian Railway Catering & Tourism Corporation [IRCTC] — indian railway catering & tourism corporation [irctc] not received waiting list amount. i tried multiple time with irctc.

Address:	673639
Website:	www.irctc.co.in

Hi sir,
I booked three 3rd ac e-tickets on nov 4th 2017. One is confirmed and another two is waiting list. So i cancelled all tickets. So tdr applied. But still i didn't received single money from irctc. At least they will refund the amount of waiting list? (If not confirm or your ticket in waiting list then your amount automatically will be back to your account - policy)
Then why? They are not refund my wl amount?

Compliant (Irctc #7407975).
Pnr : [protected]
Class: third ac (3a)
Thanks,
Shabeeb