Indian Railway Catering & Tourism Corporation [IRCTC] — irctc account suspended for no reason.

Website:

www.irctc.co.in

Respected authority,

This is in reference to the ticket number [irctc #7795163] which i received after writing mail to [protected]@irctc.co.in.

When inquired about the issue with the customer care executive on call, i was informed that my account was suspended as i have used the auto-fill option... But as i understand it was a provision in the website itself to add the family members to the master list and use it when booking.

Can you please confirm me if i understood incorrectly and should never be using the master list of family members to fill the form while booking the ticket??

I have been using the same account for more than 10 years now. Can i please request you to active my account and allow me to make further booking.

If i shouldn't be using the auto-fill option or if there are any restrictions on using the auto-fill option, please let me know the same.

Appreciate if you can please help to activate the account and allow me to book the tickets.

Thanks in advance.

I have already shared my userid and other details in the ticket number mentioned.

Can i please request if you can help to active my account and allow me to make further train ticket booking.

I have kept mailing for a month now and each mail responds with a new ticket number asking to mention as a reference number in the next enquiry mail i should send.

Please help.