Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc booking - worst customer care support

Address:	Chennai, Tamil Nadu, 600026
Website:	irctc.co.in

I booked a ticket from irctc for my journey from tanuku to chennai via circar express pnr number - [protected] journey date - 25 may 2016 i was charged rs.330 + service charges during my booking through online but the ticket was waitlisted /1 and i was told that the ticket will be cancelled automatically and the amount will be refunded. I was not not able travel with the ticket then what is the use of having online booking facilities. Again i had to buy an unreserved to ticket rs.175 to continue my journey tc in the station told me that i can continue the travel in sl by paying the difference amount in the train tc so i boarded in sl class and told that i will pay the amount of difference he charged an excess the difference amount rs.160 + additional rs.250 as excess fare tc asked me to wait in sl coach 4 seat 7 (Reserved for tte) and he will allot me a berth but he got down at vijayawada junction and the new tc asked to move from that seat and no seat/berth will be provided if the rules permit to travel in sl by paying the amount then they should provide a place for the passenger if not they should not charge the amount. I have seen the tc collecting about rs.200 (As bribe) and allowing unreserved ticket passenger to travel in sl class by providing the berth, even the checking squad knows this. What is the use of paying the rs.410/-? So i got down at vijayawada junction and waited for another train by buying super fast ticket of rs.15 finally in tamilnadu express i was able to travel in 2 tier ac by paying rs.860 + rs.40 (Excess fare) total rs.900 and provided with a berth i want to know why rs.250 excess fare charged for circar express ticket (Tc mention it with wrong date) i would like to have a response from irctc and take some actions to prevent these things to happen again in future to any passengers.
I lodged the complaint in irctc public grievance portal but no response.