Indian Railway Catering & Tourism Corporation [IRCTC] — irctc didn't refund my money in my bank account

Address:

A-1 someshwara-II, Jodhpur tekra satellite, Ahmedabad, Gujarat, 380015

I booked a train ticket on 22 january 2019 from gwalior to ahmedabad through irctc site but ticket was not booked and money was deducted from my bank account. I registered so many complaint in irctc customer care centre through email but they didn't response yet.
My transaction i'd is : [protected]
They said mailed at [protected]@irctc.co.in with transaction i'd and bank statement from date of booking to present date. I mailed all the necessary required information but they didn't response me yet.
My latest complaint ticket i'd was generated on 4 april : 3527248
I attached here some document
1. Latest complained mail snapshot.
2. Snapshot of bank statement on 22 jan money was deducted.
Please help me now 4 month completed but i didn't get my money. Pls
Thank you