Indian Railway Catering & Tourism Corporation [IRCTC] — irctc not refunding the amount

Address:

Vadodara, Gujarat, 390004

Seek your support to get the refund for the ticket book on 24 oct 2017.
Journey from baroda to pune.
Pnr no. [protected]

I have booked the ticket on 1 ac but its get reallotted to 2 ac.

After that same day i try to call irtc but its was in waiting or call drop so i call to 139, inform to situation that guys told me do not worry its will be return within 2 days.

But still not received any amount.

After i have mail to railway care & irctc to taker care but still no body taken any action or call back.

On 11 nov. 2017 i unfortunately my call get connected to irctc, they told me that you have to inform earlier or taken written from tc or tdr to be file.

How i can get this knowledge for the return the fund.

As its ticket got confirm by railway itself, so it railway responsible to pay back to each customer..

I looking forward your reply.

Br,
Yogesh rajput.
[protected]