[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — irctc refund amount did not received /? transaction id [protected] ticket id:-2312760

Address:Mathura, Uttar Pradesh, 281004
Website:Mathura

Dear sir/ mam,
I have booked a ticket from mathura to surat in gorakhpur bandra suvida but transaction failed & amount deduct from my bank account. After one week i have following to irctc for our payment refund status than irctc reply to me send mail to [protected]@irctc.co.in and since 21st nov 2018 to till i have send 3-4 mail along with bank statement yet irctc did not refund my payment so need your help for refund amount details mentioned below:-

Irctc transaction id [protected],
Amount of rs. 4845.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-nov-2018
Refund processing date:11-nov-2018
Refund amount:4845.0
Refund reference no:rfnd_bkbuntmb3uoxxm
Payment option used : debit card
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Dec 26, 2018
Complaint marked as Resolved 
PNR Number null /IRCTC Transaction ID 100001523231979, an amount of Rs. 4845.0 has been processed as per below details: Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:10-Nov-2018 Refund processing date:11-Nov-2018 Refund amount:4845.0 Refund reference no:rfnd_BKbUnTMb3UoxXM But as per banking payment did not refund in bank account Mail attached [email protected] Sat, Dec 22, 2018 at 4:19 AM To: [email protected] Dear Customer, We would like to inform you that we have already forwarded your request to concern department. It may take time so Please cooperate us. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Shahrukh Khan CCE-Email [email protected] Ph 0755-3934141/6610661 www.irctc.co.in [#2504102] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Fwd: IRCTC Refund amount did not received /?Transaction ID 100001523231979 Ticket Id:-2465506 Date : Dec 22 2018 2:26AM From : [email protected] To: [email protected] Dear team Payment still not received so please check and confirm... Regards Hari Om Rajput On Tue, Dec 18, 2018, 01:58
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Dec 09, 2018
Updated by Hariom Rajput
Payment still not received from 20th Nov 2018 to till now & customer care also not response properly, they are given only date and date?????????

Ticket amount also higher side
Dec 26, 2018
Updated by Hariom Rajput
Dear team,
Payment still not received from IRCTC while case resolve ?

Please refund payment
Jan 21, 2019
Updated by Hariom Rajput
Still not refund Payment from 10th Nov 2018 & customer care did not response properly only given date and date
Complaint comments 

Comments

Registration link for irctc user id through email or sms not received i fill the form yesterday thriugh my lapy i wantad to book irctc tickets without yhe link sent by irctc i wont be able to book tickets
chbujji's reply, Nov 23, 2018
irctc user id registration link not received to my email or sms

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