Indian Railway Catering & Tourism Corporation [IRCTC] — irctc refund of rs 6420.40 not refunded since 09/12/2019

Address:

105 SAI BABA OFFICERS COLONY, SAINIKPURI, NEAR SAI BABA TEMPLE ON HIGH TENSION ROAD

I am col tummala amarnath aged 65 retired army officer. I had booked one train ticket vide irctc next gen and paid by my sbi credit card no - [protected] on 06/12/19. However the ticket was cancelled because of non availability of two lower berths and the refund for this ticket (6420.40) till date has not been credited to me. The details are given below:-
Ser transaction date transaction id train no./name: amount
1. 06 dec 2019 [protected] 12214 ypr duronto exp 6420.40

I sent email to irctc and your given below:-

Transaction id: [protected]
S. No rfnd amt status settlementid receipt number actual refund date remarks rfnd type bank refund txn id
1 6420.4 refunded [protected] 09-dec-2019 success full refund [protected]

Dear customer

The refund has been processed against the said txn [protected] at irctc’s end. The refund details with refund arn no is as follows. With the help of arn number you can ask the refund status from your card issuing bank.

Order no. : [protected],
Refund date : 11-dec-19
Refund arn no. : 72300079344000239965499,
Refund amount : 6420.40/-
Acq id : 5759131324396708104059
Last 4 digit card no : 7104

Regards,
Monika jaiswal

However, the refund has not been credited to my sbi card or banker, because irctc is not ready to accept their mistake in crediting the wrong credit card ending with 7104, whereas my sbi credit card end with 4311. Hence the amount is not credited to my card or bank. Request amount of rs 6420.40 be refunded at the earliest.