Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc TDR Request Repudiated Through EDR

Website:

www.irctc.co.in

Dear Sir/Madam,

I booked two confirmed train (Train no- 12554) tickets for journey date 4th April 2024. PNR for both tickers are as [protected] & [protected]. I received a message one day before of my journey date that train 12554 has been diverted and will not touch my destination (SV). Even 4 hours before of my scheduled journey time. i received the same message that train has been diverted and will not touch my destination. I checked the PNR status and i found the status that "This halt has been deleted from the train route". I have attached all message and portal screenshot for evidence.

I received one another message just before two hours of my journey time that train will run through normal route till the time it was too late to get ready and catch the train and i had already booked another ticket in another train (Train No- 22412, PNR- [protected]) based on previous communication.

Because of this miscommunication from railways, i could not be boarded to train.

I am looking for your assistance to get my TDR approved for both of my PNR's [protected] & [protected].