Indian Railway Catering & Tourism Corporation [IRCTC] — less refund against the waitlisted tickets

Attn: refund section
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I have booked two tickets on 23/7/17 for howrah to bhubaneshwar for self
And my daugter but regret to inform you that the same were not confirmed till
Two hours before the departure. The details of booking status and payment details
Attached for your ready reference.

I have received refund only rs.1100/- on 26/7/17 against my payment rs.1241/-,
Whereas both the tickets were waitlisted two hours before the scheduled departure
Of the above mentioned train. The reasons for deductions is not known to me.

As per the irctc rules the full money should be refunded as the tickets were not
Confirmed.

You are requested to please look into the matter urgently and refund the balance
Amount directly to my bank account.

Your urgent reply will be highly obliged.

Regards
Asok kumar ghosh

Pnr no [protected] train no 12867