Indian Railway Catering & Tourism Corporation [IRCTC] — Less refund done

Address:	122001
Website:	IRCTC

I have filed a TDR with reference no [protected] against my pnr no. [protected] (Train 13413-FARAKKA EXPRESS ) with the reason " TRAIN LATE MORE THAN 3 HOURS AND PASSENGER NOT TRAVELLED " on 24/01/2016 and on that day it was actually late more than three hours at my boarding station Kanpur Central (CNB).

As per their new refund rules of 12/11/2015 the complete fare of ticket i.e. Rs. 260/- should be refunded but I have received only 50% of my fare i.e. 130/- in my account on dated 02/02/2016.

I have complained at [protected]@irctc.co.in on dated 02/02/2016 but no action has been taken till yet.