Indian Railway Catering & Tourism Corporation [IRCTC] — lower berth not allotted to sr. citizen

Address:

New Delhi, Delhi, 110070

Last 2 days (from 25.09.2018) trying to book ticket for my parents ( 68 & 62 yrs) from NDLS to Hwh/ Sdh travelling date 05 / 06 / 07 Oct 2018 with at least one lower berth. Every time booking failed due to condition 'atleast one lower berth not met". There were train ticket available during booking 311 nos, 121 nos. failed transaction attached.