Indian Railway Catering & Tourism Corporation [IRCTC] — money deducted from account but ticket not booked

Ticket not booked amount deducted. The problem is repeated twice hence money deducted twice through bhim upi payment linked with sbi account and booking was going through irctc. Both of the payments screnshot uploaded below. Plz resolve as soon as possible.
bhim upi id: [protected]@upi
Amount : ₹405(first case) ₹405(second payment)
contact : [protected]
ramjan.[protected]@gmail.com
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I travelled in Ashram express from & to. Both trip water is not available in Toilet as well as Wash basin. This is happening in daily in 3AC coach. No body can give attention for that.
Pnr:[protected]
Train number 18242
Pnr:[protected]
Train number 18242

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