Indian Railway Catering & Tourism Corporation [IRCTC] — money not refunded

My irctc ticket was not booked but the payment was made and it says it’s refunded but not refunded in my account
An amount of rs 2260.0 deducted against irctc txn id [protected] on 13-s=
Ep-2017=20
It’s been 10 days please do reply me

Since the transaction failed thing happened my money has
S been deducted and still not refunded in the bank account. It shows refund=
Ed in the irctc account but not yet in the bank what should be done to make i=
T right? The ticket was not booked but the payment was made.