Indian Railway Catering & Tourism Corporation [IRCTC] — my refund has not been credited against the ticket cancellation

Hi team,

Even after i got the confirmation from the customer care that my refund is processed, i have not received any refund. Kindly do the needful for this.
Please find the below details:

Your complaint no.: w/eo/kur/[protected]
Pnr no: [protected] and [protected]
Transaction id: [protected] and [protected]
Payment via: paytm wallet
Paytm account: [protected]
Name: rajat kumar nayak.

Please find the attached paytm statement.

Regards,
Rajat

Ph: +91 [protected]
Email: [protected]@gmail.com
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Hi,

I Have Tried to book tatkal ticket on 11th November 2017. When the payment method started the payment got failed it happened two times third time ticket got booked with waiting list. But when payment failed the amount got deducted from my account two times. Can you please help me in refunding the amount.

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