Indian Railway Catering & Tourism Corporation [IRCTC] — no response against my complaint regarding irctc e wallet

Straight away coming to the point that like others I too feel very cheated for not having any alternate of IRCTC. I am unable to use my blocked money in IRCTC E Wallet since last many months. On complaining to Customer care executive they ask for a mail for the issue. On writing the mail, they ask for the screen shot to get clarity over the issue. After that when I follow up by saying that it has been around a week you have not responded then they say I need to resend the screen shot . Then after that I again call them to get the status they say that I need to send them the mail again. These customer care executives are very thick skinned. Trained in very different manner.
These mails only generate the ticket ids ( my various ticket ids 666935, 696085, 721561, 714208, 738965, 757567, 770962, 843962, 949912 ) and nothing else which I suppose they show at the end of the assessment year to boost their working efficiency and customer association. More ticket ids will reflect more working . They dont give proper response or share the actual status of the complaint. Calls gets disconnected of its own or is disconnected by customer care executive.
Or there might be another angle in which it would be the strategy of IRCTC that they do this with customers to utilize their money in IRCTC work. This money is available to them on ZERO INTEREST and for any span of time as customer is not allowed to withdraw his money back from the wallet.
Game is really of very high level.
#cheater IRCTC