Indian Railway Catering & Tourism Corporation [IRCTC] — non credit of refund for airvista flight booking 20.9.2017. pnr no. pjwvsp

Sir, i had booked flight tickets for myself & my son from delhi to mumbai for travel on 20.9.2017. Pnr no. Pjwvsp of vistara airlines. Due to heavy rain at mumbai on that day, it was advised by airlines to cancell the booking & change the flight & it was also conveyed that they will waive all the charges and refund full amount as special offer. Accordingly i cancelled my booking. I received message of credit of rs.200 from irctc. Since then, i am constantly following up with air vistara and irctc through email for refund of balance amount.in response to my emails, vide email dtd. 24 oct 2017, 14:16 the vistara air lines authorities have conveyed that balance refund was processed from their end on 12th october 2017 under refund reference no. [protected] for inr rs.4638 and requested to check with travel agent who will transfer the same to me. Said email was also forwarded to irctc authorities. Since i had booked my tickets from irctc, i am constantly following up with vistara airlines and irctc for refund of my amount.
Auto generated reply received for my last email to [protected]@irctc.co.in on 30 oct 2017, 16:52 under ref id is 7076955.