Indian Railway Catering & Tourism Corporation [IRCTC] — non-receipt of meals booked online

Address:	Mumbai City, Maharashtra, 400042
Website:	www.irctc.co.in

Ref: irctc prepaid order no. 880185
Train no.: 17411 at thane on 19.05.2017

Sir/madam,
With reference to above-cited order, i have to state that the above order never arrived; however, when i checked to submit the feedback on the link sent to me vide your sms dated 19.05.2017 19:03 hrs, it is shown as delivered. But i have not received any meal.

This is was a very bad experience i have had with irctc, swearing never to book any meal in future. It was an overnight train and me and my family members (Including small kids) had to stay aboard without any food.

It is requested to kindly look into the matter at the earliest and refund the money (Rs.491/-) as early as possible.

I have mailed them several times about my complaint, but they say that the complaint is not made within prescribed time limit. However, the said meal was booked when i was performing the journey to visit my native place and i was out of town for a few days. There was no proper internet connection available. So i could not lodge the complaint immediately after the event.

Also, a secret code was to be given to the delivery guy, which was only available with me, then how can they say that the meal was already delivered.