Indian Railway Catering & Tourism Corporation [IRCTC] — Non-receipt of refund against TDR filed

Dear Sir,

I had filed a TDR against PNR No. [protected] due to reason that the train (22868) was delayed beyond 8 hours and the passengers (AK Jain & Rashmi Jain, both Senior citizen) did not travel.

A confirmation E-mail was sent by IRCTC on 16.01.2024 at 5.18 Hours. Relevant part of the E-mail received is reproduced below -

QUOTE -
We wish to inform that your request for refund against PNR Number [protected] for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :[protected].

The TDR refund case has been registered with[protected] on[protected]:18:34.147 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :[protected]@secr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

UNQUOTE.

The fact of delay in train running was confirmed by IRSMSA through repeated messages on 10th and 11th January, 2024. Copy of messages received from IRSMSA is attached as image file.

Till date I have not received the refund amount. Being a senior citizen I am always in need of hard earned money, and it is expected that IRCTC settles the claim of all bonafide customers on priority, specially the senior citizens.

It is requested to settle the refund amount without further delay as the matter is already delayed for more than 3 weeks.

Thanking you in anticipation of prompt response and settling the grievance asap.

Sincerely,

Arun Kumar Jain (Male) (Passenger -1 )
Rashmi Jain (FM) (Passenger - 2)