Indian Railway Catering & Tourism Corporation [IRCTC] — non refund of e-tickets booking amount pnr no. [protected]. ticket id:-4048992

Address:

A-11, Kamla Apartment, Near Shreyash Crossing, Ambawadi, Ahmedabad, 380015

Dear sir,
JUNE 6, 2019.
I had booked my family E-Tickets from Haridwar (HW) to Amritsar (ASR), journey Dt. 19/5/2019. The captioned train's HAUL HAS DELETED BY ISL...(as per message & I had sent SCREEN SHORT AS DEMANDED BY irctc.
I had been adivsed that my TDR filling time is exeeded. Reply to this message I had tried to file ONLINE TDR but, it can not be filled despite of my repeated attempts... On filling TDR the next message appears as NO DETA IS AWAILABLE... I had once agin send an Email on [protected]@irctc.co.in about the problem for ONLINE FILLING TDR. (AS advised).
Further, I am attaching some Email to you for your kind reference & my reply as well.
On DT. 18/5/2019 evening my Status was WL. 33 to 36 (Four E-Tickets).
I had contected through 139 & they have demanded screen short...which I had sent. From helpline No. 139 I was advised to book another tIckets as THE HAULT IS DELETED BY ISL...
SO, I HAD PURCHASE FOUR TICKETS FROM TATKAL SYSTEM FOR SAME JOURNEY Date i.e. 19/5/2019 & travelled from Haridwar to Amritsar.
When ISL has deleted the Hault...& my WL. was from WL 33 to 36 was there on evening Dt. 18/5/2019...means Etickets were not confirmed & Refund must be credited to my respective Account... But, still taday captioned refund amount is not credited in my Account.
Please look in to the matter & do needfull for the same.
Regards,
Helly Parikh M-[protected]
[protected][protected][protected]
To,
The Officer Incharge,
IRCTC.CO.IN
[protected][protected][protected]
RE: NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected]. Ticket Id:-4048992
Inbox x

[protected]@irctc.co.in Thu, May 30, 2:55 PM (7 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: Re: NON REFUND OF AMOUNT OF E-Tickets PNR NO. 24614916


[protected]@irctc.co.in
Thu, May 30, 4:19 PM (7 days ago)

to me


Dear Customer,

Kindly note that For refund regarding PNR NO. [protected]. your time limit is exceed now.

and
We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *
Thanks & Regards
Pooja Thakur
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4048992]

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

[protected][protected][protected][protected][protected][protected]


Re: NON REFUND OF AMOUNT OF E-Ticket PNR NO. [protected] Ticket Id:-3895507 & Id:-4015233, #4048992
Inbox x

etickets
May 30, 2019, 9:02 PM (7 days ago)

to me


Dear Customer,

We would like to pass one information that if you face any problem in E-tickets
like cancellation & Online TDR Filing then you have to send mail to

**[protected]@irctc.co.in* * from registered
e-mail id and

further TDR refund query in "**[protected]@irctc.co.in*

*.apart from these query for booking
related general

queries like Refund, ERS, Failed Txn., Online booking, Password etc.
please send mail

to [protected]@irctc.co.in

We hope from the next time you will follow the same.

For Any Further Assistance Contact us on: - 24*7 Hrs Customer Support at

[protected]/[protected] or Mail To: [protected]@irctc.co.in

Thanks & Regards,
Nitin
[protected]@irctc.co.in
www.irctc.co.in

[protected][protected][protected][protected][protected][protected]
RE:NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Ticket Id:-4015181
Inbox x
[protected]@irctc.co.in Sun, May 26, 8:53 PM (11 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Th

[protected]@irctc.co.in
Sun, May 26, 11:27 PM (11 days ago)

to me


Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.

On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015181]

[protected][protected][protected][protected][protected][protected]
Ref. - NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected].
Ticket Id:-3895507 & Ticket Id:-4015233

Dear sir,
I was on family toor from 14/5/2019 to 24/5/2019, I had booked various E-Tickets for different dates.
I had made inquiry today for REFUND of Amount of CANCELLD/DELITED (Hault) E-Tickets & found that the amount of Refund is not credited in my respected Account till Today as per attached Word Doccuments. I am attaching herewith the SCREEN SHORT of Status as demainded through your Email as well.
Please do needfull to CREDIT THE AMOUNT as well.
Thanking you
Parikh Helly ( D/O. Shri K. B. Parikh M - [protected])
[protected][protected][protected][protected][protected]-----

RE:NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123 Ticket Id:-4015233
Yahoo/Inbox
[protected]@irctc.co.in
To:[protected]@yahoo.com
May 27 at 5:50 AM
Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.
On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015233]
[protected][protected][protected][protected]-----

[protected]@irctc.co.in
To:[protected]@yahoo.com
May 26 at 9:02 PM
Greetings,
This message has been automatically generated in response to email sent by you having subject:
NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123

There is no need to reply to this message right now. Your email has been assigned Ticket Id:-4015233
Please include
Ticket Id:-4015233
in the subject line of all future correspondence about this issue.

Ticket Id:-3895507 & Ticket Id:-4015233
Further,
I had searched as per above advise but the REFUND AMOUNT OF PNR [protected] Train No. 12053 journey Date 19/5/2019 is not shawn. I had talked to[protected] jaust now & they have assured to do needful regarding the captioned matter.
Thankind you
Miss Helly Parikh (Eticket booking ID helly1987), Ahmedabad, Gujarat
Email ID - [protected]@gmail.com & [protected]@yahoo.com
M-[protected]