Indian Railway Catering & Tourism Corporation [IRCTC] — non refund of money wrongly charged by irctc-complaint id:1866212

I sought your intervention as Irctc was responding for the last 6months. You have just forwarded my complaint on 15feb and given an Id as was being done by Irctc. You have shattered my hope by not taking any tangible actionin solving the problem. some agency has to take responsibility to restrain Irctc from looting customers.SBI has given a transaction Id by which they have credited money to Irctcfrom my savings acct and why IRCTC could not tell SBI that they have not received money under that transaction Id. Sir, in case you are helpless please advise details of next higher authority I should approach for redressal of my grievance.