Indian Railway Catering & Tourism Corporation [IRCTC] — non refund of rs 4991.80 for a failed transaction complaint docket no 6499218

Website:

www.irctc.co.in

Sub: non-receipt of refund of rs.4991.80 for a failed transaction_complaint docket #6499218
Ref: [1] transaction id: [protected] (Pnr no. 0)
[2] your e-mail dated[protected]
Hello,
I am in receipt of an e-mail dated[protected] mentioning that they have refunded the full amount on account of a failed transaction to my bank on 15/08/2017 with mention of a settlement id as [protected]. The details being recorded from my side being:
[1] transaction id: [protected] (Pnr no. 0)
[2] your e-mail dated[protected]
[3] complaint docket #6499218
[4] full refund amount: rs.4991.80
I would like to say that i have not received any refund amount from irctc till now. I had attached a pdf statement as generated just which clearly says no such credit amount from irctc. I am really worried about the way the matter is being handled. A failed transaction made on[protected] is still to be settled. Today is the 9th day!!
Will you please resolve the issue forthwith? The matter may be immediately investigated and i may be informed of the status over my registered mobile.
I am awaiting their immediate action.
Sincerely,
M. Jash